Guarantor Login 

If login fails for any reason, such as an incorrect ID or password, an error message will appear in red below the entry fields. Please check the following items again:

• Are your User ID (Guarantor ID) and password correct?

• Did you enter your User ID (Guarantor ID) correctly, including the domain name (e.g., xxxx@gr)?

• Both the User ID (Guarantor ID) and password must be entered in half-width characters. Make sure no full-width characters are included.

• The domain part of the User ID (Guarantor ID) is "gr".

• Is Caps Lock or Num Lock turned on on your keyboard? Alternatively, did you accidentally register your password with Caps Lock turned on during activation?

If you still cannot log in, please check your ID and password by referring to "How to Check Your User ID (Guarantor ID)" and "How to Reset Your Password."

If cache or other data remains in your browser, the following error dialogs may appear, preventing you from logging in:

• "You have been logged off due to inactivity."

• "An unexpected exception occurred."

If this issue occurs, please see "How To Clear the Browser's Cache and Other Records."

Please see "Contact Information for Guarantors."