Learning Lab
Resources & Recordings Library 

This session focused on effective strategies for patient education in primary care. Participants explored various approaches used across the Kootenay Boundary, including interactive and personalized methods, and learned about recent contributions from the Patient Advisory Committee and Community (PACC), such as articles and surgical pathway resources. 

Presentation Slide Deck >

This Learning Lab brought together Kootenay Boundary Primary Care Network (PCN) staff to explore and improve coordination of care—with a focus on Home and Community Care (HCC) and Mental Health & Substance Use (MHSU) services, as these are common and often complex points of care coordination. We examined where care coordination is working well, where it’s not, and what can be done to bridge the gaps.

Presentation Slide Deck > 

Session Recording > 

This session explored the growing role of social prescribing in primary care—connecting patients to non-medical supports that improve well-being and reduce pressure on physicians. Participants reviewed existing local and provincial resources, shared examples from their own practice, and discussed gaps and opportunities to strengthen social prescribing across the region. 

Presentation Slide Deck > 

This interactive session explored how clinical triage can help ensure patients get the right care at the right time. Participants heard a presentation on current practices, emerging platforms, and local examples, then joined breakout discussions to share experiences and envision future models for clinical triage in their clinics and communities. 

Presentation Slide Deck > 

Session Recording > 

This session introduced the potential uses of AI in healthcare, featuring a presentation by Rene Perey, IH Privacy Services Manager, on Interior Health’s evolving approach to AI use and privacy considerations. Participants explored how generative AI tools like ChatGPT can support their roles and took part in breakout discussions on opportunities and concerns. 

Presentation Slide Deck > 

In this interactive ‘hive mind’ session we put our heads together to design a system that ensures patients find the right care at the right time. We envision what a Patient Navigator role could look like in our region, explore its potential functions, and identify the local populations that would benefit most.

Patient Navigation is an exciting innovation that aims to make primary care more equitable and accessible. This session is a dive into this topic with peers - sharing insights, and collaborating on shaping a system that works for our community.

Peer Facilitators:

• Selda Canoglu, Physio, Kootenay Medical Centre

• Jenny Hide, Social Worker, Kaslo Primary Health

• Sage Laboucan, West Kootenay Region Aboriginal Health Coordinator

• Maggie Williams, KB Division PCN Admin Coordinator

Dive into the power of patient education in transforming longitudinal health care! 

Special guest, Dr. Monk from Pathways BC, guides us through an overview of the valuable Patient Education resources available on PathwaysBC.ca, showing how we can empower patients with the knowledge they need to better understand their conditions & treatment options. 

This session highlights health prevention strategies & best practices across multiple age groups, from infancy to seniors, within a Primary Care Network (PCN) setting.

Session Resources:
Check out the summary notes here > 

PCN Regional Resources: Your team is greater than you think! 

Session resources:

• Recording

• Slides

• Survey

Building Trust Through Enhanced Communication: Huddles, Rounds & Care Conferencing in PCN clinics.

Session resources:

• Recording

• Slides

• Survey

Nursing Roles in the PCN: Successful examples of optimizing the RN role in PCN clinics.

Session resources:

• Recording

• Slides

• Survey

• Cheat Sheet - a handy resource featuring key learnings and insights on how clinic teams are integrating nurses into their practices.

Direct Bookings with PCN Staff: Successful examples of booking with PCN Staff without provider referral.

Session resources:

• Recording

• Slides

• Collaborative Document

• Survey

• Direct Booking with PCN Staff - a new resource featuring key learnings and insights from the clinic teams that presented at this session.