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After your Level 3 Senior Financial Services Customer Adviser Apprenticeship
Congratulations on completing your Level 3 Senior Financial Services Customer Adviser Apprenticeship! This page supports you in exploring next steps, including study, career progression, and skills development within financial services.
Next Study Options
Next Study Options
Level 6 Financial Services Professional
The Financial Services Professional Apprenticeship helps develop the skills for your teams to provide the best service and develop positive relationships, both internally and with your clients.
Senior Compliance / Risk Specialist Apprenticeship Level 6
Apprentices on this programme can choose one technical focus most relevant to their role: Specialist Risk, Financial Crime, or Compliance. They will also study towards a qualification from the International Compliance Association (ICA).
What type of roles exist in the sector?
What type of roles exist in the sector?
Senior Customer Service Adviser
Senior Customer Service Adviser
The key purpose of this role is to coach your team to provide an excellent Customer Experience to all prospects and customers of the scheme through our multi channelled contact centre. You will be responsible for motivating team members, providing support, guidance, quality checking and providing one to one feedback.
Digital Banking roles
Digital Banking roles
Ensuring clients are aware of all aspects of day to day banking including setting up payments and direct debits/ standing orders, cash transfers and foreign exchange.
Customer Focused Roles
Customer Focused Roles
Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
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