Your Privacy Matters

At Ka Mana Services, LLC, protecting your privacy and safeguarding your personal health information is a top priority. We are committed to maintaining the confidentiality, security, and integrity of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.

This page provides general information about how your information may be collected, used, stored, and protected when you use this website or engage in therapy services with Ka Mana Services, LLC.

By using this website, you acknowledge this Privacy Policy.

Website Privacy

Information Collected Through This Website

If you contact Ka Mana Services, LLC through this website, we may collect personal information you voluntarily provide, including:

• Name

• Phone number

• Email address

• Information submitted through contact forms

Please avoid sending sensitive or confidential mental health information through website contact forms or unsecured email whenever possible.

Cookies & Website Analytics

This website may use basic analytics or cookies to help improve website performance and user experience. These tools may collect non-identifying information such as:

• Browser type

• Device information

• Pages visited

• General website usage data

This information is used solely to improve website functionality and services.

HIPAA & Confidentiality

Protected Health Information (PHI)

As a mental health provider, Ka Mana Services,LLC  may collect and maintain protected health information related to therapy services, including:

• Mental health history

• Treatment information

• Medical information relevant to care

• Billing and insurance information

• Session documentation

This information is protected under HIPAA and applicable privacy laws.

How Your Information May Be Used

Your information may be used for purposes including:

• Providing therapy services

• Treatment planning and coordination of care

• Scheduling appointments

• Billing and payment processing

• Insurance claims (if applicable)

• Legal and ethical obligations required by law

Ka Mana Services,LLC  will not disclose your information without your written authorization except where permitted or required by law.

Limits of Confidentiality

While therapy is confidential, there are specific situations where disclosure may be legally or ethically required, including:

• Risk of serious harm to yourself or others

• Suspected abuse or neglect of a child, elder, or dependent adult

• Court orders or legal proceedings requiring disclosure

• Certain medical emergencies or legal reporting requirements

These limits to confidentiality will be reviewed during the informed consent process.

Telehealth Privacy

Secure Online Services

If telehealth services are provided, Ka Mana Services, LLC uses secure HIPAA-compliant platforms designed to protect client privacy and confidentiality.

Clients are encouraged to:

• Attend sessions from a private location

• Use secure internet connections

• Protect personal device security

While every effort is made to protect privacy, no electronic communication system can guarantee absolute security.

Email, Text, & Electronic Communication

Electronic communication methods such as email or text messaging may carry privacy risks.

Please note:

• Email and text messages may not be fully secure

• Communication may become part of your clinical record

• These methods should not be used for emergencies or urgent mental health concerns

• We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS

By communicating electronically, you acknowledge and accept these potential risks.

Crisis & Emergency Situations

Ka Mana Services, LLC is not a 24-hour crisis or emergency service.

If you are experiencing a mental health emergency, thoughts of self-harm, or require immediate assistance:

• Call or text 988 to reach the 988 Suicide & Crisis Lifeline

• Call 911

• Go to your nearest emergency room

For Hawaiʻi crisis support, contact the The Crisis Line of Hawaii:

• Oʻahu: (808) 832-3100

• Neighbor Islands: 1-800-753-6879

Your Rights

As a patient of Ka Mana Services, LLC you may have the right to:

• Request access to your records

• Request corrections to your records

• Request restrictions on certain disclosures

• Receive a copy of privacy practices

• File a complaint regarding privacy concerns

Questions regarding privacy practices may be directed to Ka Mana Services, LLC.

Third-Party Links

This website may contain links to third-party websites for informational purposes. Ka Mana Services,LLC  is not responsible for the privacy practices or content of external websites.

Changes to This Policy

Ka Mana Services, LLC reserves the right to update or modify this Privacy Policy and HIPAA Notice as needed. Updated versions will be posted on this website.

Contact Information

Ka Mana Services, LLC

Phone: 808-272-9686
Email: malie@kamanaservices.net
Location: Serving Hawai`i via Telehealth