OBJECTIVE

By the end of the training, participants will be able to:

• Understand the importance and impact of quality conversations on team dynamics and organizational performance.

• Recognize and implement the five critical conversations to foster a healthier, more productive work environment.

• Develop skills to connect with others and communicate confidently, exuding credibility and charisma in all social and professional settings. 

• Build friendships and establish valuable connections wherever you are, and earn the respect of everyone you encounter.

TARGET AUDIENCE

• Managers and team leaders in technical, specialist, and diverse organizations where high IQ and technical skills are prevalent but emotional intelligence (EQ) may need strengthening.

• HR professionals and organizational development experts seeking to improve managerial communication skills.

• Senior leaders aiming to foster a culture of openness and trust within their organizations.

• Employees aspiring to managerial roles who wish to develop effective communication competencies.

• Individuals looking to improve their communication skills.

Day 1

Module 1: Introduction to Quality Conversations

• Overview of the challenging business environment.

• Importance of communication in leadership and team engagement.

• Introducing the concept of Critical Conversations.

Module 2: Establishing Trust and Rapport 

• Emotional Bank Account and techniques for establishing and maintaining trust.

• How to make a great impression before people even meet you.

• Activity: Case studies and role-play scenarios.

Module 3: Aligning Goals and Expectations

• Gap analysis and setting clear expectations.

• Strategies for mutual agreement on goals and responsibilities.

• Exercise: Managing stakeholder's expectations.

Module 4: Demonstrating Sincere Gratitude

• Appreciative inquiry: Learn the difference between problem-solving and AI approach.

• Recognize the benefits of focusing on strength.

• Exercise: How to differentiate the power of praise from the folly of flattery.

Day-2

Module 5: Confronting Unproductive Behaviors

• Identifying and addressing unhelpful behaviors within the team.

• Understand EQ and how to carefully manage the relationships.

• Techniques to reframe a conversation in a constructive manner.

• Activity: Role-play and scenario analysis on dealing with difficult people.

Module 6: Influencing for Results

• Understanding the brain's decision-making: Insights from Neurobiology and Neuroeconomics.

• Crafting unforgettable content to shape decision-making.

• Strategies to persuade others to echo your message.

• How to effectively monitor a progress and provide constructive feedback.

Module 7: Elevating Credibility and Self-image

• How to intrigue everyone without saying a word: Ten seconds to shows you're somebody.

• Tips to avoid common social blunders.

• Becoming an insider in any group: understanding the conversation.

• How to read and use body language to enhance your communication.