Embedded Files
This preview from your weekly readings is designed to give you an overview of the material we will cover this week. Please be sure to completely read each assigned chapter since the material will be needed to answer the quizzes and to complete other graded work such as discussions and assignments.
For this week, please read:
Chapter 5.1 Understanding How and Why We Listen
Chapter 5.1 Understanding How and Why We Listen
Chapter Learning Objectives
Chapter Learning Objectives
Describe the stages of the listening process.
Discuss the four main types of listening.
Compare and contrast the four main listening styles.
Listening is the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages. We begin to engage with the listening process long before we engage in any recognizable verbal or nonverbal communication. It is only after listening for months as infants that we begin to consciously practice our own forms of expression. In this section we will learn more about each stage of the listening process, the main types of listening, and the main listening styles.
Chapter 5.2 Barriers to Effective Listening
Chapter 5.2 Barriers to Effective Listening
Chapter Learning Objectives
Chapter Learning Objectives
Discuss some of the environmental and physical barriers to effective listening.
Explain how cognitive and personal factors can present barriers to effective listening.
Discuss common bad listening practices.
Barriers to effective listening are present at every stage of the listening process (Hargie, 2011). At the receiving stage, noise can block or distort incoming stimuli. At the interpreting stage, complex or abstract information may be difficult to relate to previous experiences, making it difficult to reach understanding. At the recalling stage, natural limits to our memory and challenges to concentration can interfere with remembering. At the evaluating stage, personal biases and prejudices can lead us to block people out or assume we know what they are going to say. At the responding stage, a lack of paraphrasing and questioning skills can lead to misunderstanding. In the following section, we will explore how environmental and physical factors, cognitive and personal factors, and bad listening practices present barriers to effective listening.
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