A password alone is easy to steal. MFA adds a second check with your phone, which protects your account and student information.

Text message (on by default), the Rapid Identity app (tap Approve), or an authenticator app (Google or Microsoft) that shows a 6-digit code. Setup steps for each are on the MFA Setup page.

Usually about once a day. You may be asked again when you change devices or networks, such as leaving school and signing in at home. This applies to Google, Infinite Campus, and other JCPS apps.

Desk phones and shared office lines can no longer be used for MFA. Call the IT Support Center at 502-485-3552 to talk through your options.

If you can't sign in, call the IT Support Center at 502-485-3552. If you have the same number but just a new device, you should be able to sign in using SMS. Then you'll have to setup any MFA apps again.

Call the IT Support Center at 502-485-3552. We can give you a one-time temporary passcode that works for a limited time.

Lost phone: call the IT Support Center at 502-485-3552 right away so we can remove it from your account. New number: sign in at jcps.me/ri , select your name, then Profile Settings and Edit Profile, update your mobile number, and select Save.

Use an authenticator app (Google or Microsoft Authenticator). Its 6-digit codes work without cell signal or Wi-Fi.

Yes. Add a second method so you can still sign in if one isn't available. On the sign-in screen, select Try another method to switch.

Sign in at jcps.me/ri , select your name, then Profile Settings and Edit Profile. Update your number or MFA options and select Save. Step-by-step instructions are on the MFA Setup page.

Don't approve it. Tap Deny, change your password, and call the IT Support Center at 502-485-3552. Someone may have your password.