If your student is having tech issues, please try a couple of common troubleshooting tricks before calling the district's family/student IT department (303) 982-3438.

• Logins:

  • Use a Chrome browser and make sure you re logged-in with your School Google account (not a personal account)

  • Use the log-in "Sign in with Google" button whenever it is presented

  • For other district applications (like www.Jeffco.Schoology.com), use your school ID only (not full email) and school password

• Restart: Shutdown your computer; wait 10 seconds before restarting

  • Please restart Chromebooks and computers at least two or more times a week,

• Update: make sure your Chrome browser is updated

  • https://docs.google.com/document/d/1Rvg5NsfWkuLEG3Ea_wRbi2O87JZ8JE68dRqO-Ew-mHg/edit?usp=sharing

• History: Clear your cache/history to "All time"

  • https://docs.google.com/document/d/1octWCBmdU2c36oC2WlI-4RmCSdhGqd7jTI-w0TMUgL8/edit?usp=sharing

• Extensions: Clear out your extensions

  • https://docs.google.com/document/d/1jlnJ_FtYfuIdALfs7HICwQ3ki09fy_3H-yCxvqUMY4E/edit?usp=sharing

  • There are a lot of extensions and games students add that mess with features on your device. So, we need you to clear out anything that isn't school-used.

After doing that, if you are still experiencing wonky issues, then call the district's family/student IT line at (303) 982-3438. If it is determined that you need to send it in for repair (district/school devices only, not personal), then we will issue you a loaner device at GMHS. Let me Ms. Vezzetti know how it goes!