Q&A

We provide outdoor and indoor sports coaching for both kids and adults across Tokyo. Our core focus includes:

• Kids' Sports & Fitness: Fundamental movement, running form, agility, coordination, P.E. skills (bars, jump rope), and multi-sport training (e.g., Hiroo Kids Sports).

• Tennis Programs: Private adult coaching, kids' tennis lessons, court booking assistance, and hitting partner sessions.

• Custom Sports Sessions: Tailored small group activities and private lessons for families or friend groups.

Our kids' sports programs accommodate children from ages 3 to 15 years old, with sessions tailored according to age and skill level. We also offer adult sessions for ages 16 and up, including adult tennis lessons, private fitness coaching, and small group sessions.

Yes! Lessons, instruction, and communications are primarily conducted in English.

We also offer sessions in Japanese and French, making our coaching accessible and comfortable for local, bilingual, and international families in Tokyo.

SET process all payments securely online using Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express, JCB). We do not accept cash on-site or other third-party payment gateways.

Is my payment secure?

Yes. Stripe uses industry-standard encryption and security protocols to process all transactions safely. We never store your full card details on our servers.

Can I get a receipt or invoice?

Yes, an automated digital receipt from Stripe will be emailed to you immediately after your transaction is completed.

What is your cancellation policy for Individual Sessions?

• Client Cancellations/Changes: To cancel or reschedule an individual session, you must notify us at least 72 hours prior to the scheduled session start time by emailing cancellation@japanwithease.com.

• Late Cancellations & No-Shows: Cancellations made less than 72 hours before the session, or non-attendance without prior notice, will be charged the full session fee. Approved refunds are credited directly back to your card via Stripe.

What is your cancellation policy for Group Sessions?

Due to the logistics of managing group sessions and maintaining quality coach-to-student ratios, group sessions cannot be canceled and are non-refundable. If you cannot attend a scheduled group session, no refund or partial credit will be provided.

What happens in case of bad weather or heavy rain?

Instructor Declaration: Rain cancellations are valid only if declared by the instructor at least one hour before the scheduled lesson start time.

Interrupted Lessons (Rainout Rules):

• 5–10 minutes played: The lesson is considered a rainout and will be rescheduled.

• 10–25 minutes played: 50% of the lesson cost applies. No further rescheduling or refund is offered.

• Over 25 minutes played: The full charge applies (100%) and the lesson is considered complete.

• Rescheduling & Refunds: If a session is canceled by us prior to starting due to rain or facility issues, we will offer a rescheduled session at a mutually convenient time or a full refund via Stripe.

What are the rules for Lesson Tickets/Packages and Digital Products?

• Lesson Tickets/Packages: Valid for 3 months from the date of purchase. Expired tickets/packages are non-refundable and cannot be extended.

• Digital Products: All sales of digital products are final and non-refundable. If you encounter a defective file, contact us immediately at cancellation@japanwithease.com for a prompt replacement.