Essential Hard Skills in Public Services

Public Safety

1. Understanding criminal law and public safety regulations

2. Proficiency in security systems and surveillance technologies

3. Crowd management and control techniques

4. Report writing and documentation for incidents

5. Defensive tactics and self-defense training

6. Emergency planning and disaster management

7. Proficiency in de-escalation and conflict resolution

Emergency Response

1. First Aid and CPR certification (e.g., Red Cross, American Heart Association)

2. Firefighting techniques and equipment operation

3. Hazardous materials handling (HAZMAT training)

4. Radio communication protocols (e.g., dispatch systems)

5. Search and rescue operations

6. Proficiency in triage and emergency medical services (EMS)

7. Incident command system (ICS) knowledge

Legal Practices

1. Legal research using online and physical resources

2. Drafting legal documents (e.g., contracts, affidavits, motions)

3. Knowledge of courtroom procedures and decorum

4. Case management and organization of legal files

5. Understanding of constitutional, criminal, and civil law basics

6. Evidence handling and chain of custody protocols

7. Use of legal software (e.g., Clio, LexisNexis, Westlaw)