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ARE YOU ENCOUNTERING SYSTEM RELATED ISSUES?
[System is referred to ODIN, Command Center, WMS , Mobile App (for Warehouse Operators only]
> System issues is related to iStoreiSend software failure where it produce an incorrect or unexpected result, or to behave in unintended ways
What should I do?
Please raise the issue by click to the button link below
Inform and describe in details the issue encountered
Our support team will review and analyse issues until it is fixed and resolved
SELECT [IT] Incident
SELECT [IT] Incident
Managed by Tech Support Team
Issues that are specifically related to system malfunctions such as:
system slowness, system down, unable to pick pack stage/load, inventory Sync,
Order Sync & etc
SELECT [PRODUCT]Incident
SELECT [PRODUCT]Incident
Managed by Data Operations Team
Issues on data specific related
Jasper Report , Manual , WMS Reports, Qlik, SFTP, GWP, Other data related issues
Courier Note Template, Delivery Note Template, Customer Invoice Template, Unable to access to JasperSoft
This INCIDENT ticket DOES NOT INCLUDE:
Reports ( Customization or scheduling a report)
Courier Note/AWB Customization Request
Delivery Note/Picking List/ Customer Invoice Customization Request
Create access to JapserSoft
If you need to reset password on ODIN, Command Center or WMS, please refer to you supervisor or HOD to reset password
Any tickets submitted that are not related to system issues, will automatically be rejected and closed
I WANT TO MAKE CHANGES OR ENHANCEMENT TO THE SYSTEM
[System is referred to ODIN, Command Center, WMS , Mobile App (for Warehouse Operators only]
>A CHANGE REQUEST is raised when you believe that a change in system is needed, to meet business or operational objective.
>The enhancement or a change will solve a specific issues
> New integrations . (integration is just facilitating interaction between two machines or systems). Applied for platforms , courier providers, ERP
Managed by Product Management
Change Request form is used to record and document the request by providing the descriptions, benefits, cost, urgency and the change impact.
Upon submission of change request, does not constitute that the request is approved. (Please refer below information for change request process)
Due to resources constrain and project prioritization and urgency, each request will go through an assessment and to be approved by Change Management Board (CMB) before project kickstart
This Change Request DOES NOT COVER:
Reports ( Customization or scheduling a report)
Courier Note/AWB Customization
Delivery Note/Picking List/ Customer Invoice Customization
Create or Reset system password
Change Request Process
Change Request Process
Submission
Reviewing and analyzing feasibility and complexity ( Product Management team will call for meeting, if information is not clear)
Discussion with tech lead
CMB approval
Scoping of man-days and timeline (project start date)
Share timeline and estimate project start date with requestor/stakeholder
OTHER TECH SERVICE REQUEST
Type of service request:
Campaign period tech resources support (Out of normal operating hours support) - Please request at least 2 weeks in advance
New Warehouse Server Set-up (Please allow 1 week for the setup process to complete)
Database related (Specific for Product Engineering team use only)
Others (General Request Or Enquiries)
DATA MANAGEMENT REQUEST
Managed by Data Operations Team
Type of Request:
Reports (standard or customization of reports)
Schedule reports to run and export the results at the times and intervals that you choose
AWB/Consignment Notes customization
Delivery Notes or Customer Invoice customization
Gift with Purchase Mechanics (GWP) Set-up. For Gateway please refer to Mika, for fulfilment please send request to servicedesk@istoreisend.com
Create or Reset or Terminate to JasperSoft (Reporting tools) access
There are many more other types of request. Please click link to find out more
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