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QUOTES
QUOTES
Please reach out to your local Infoblox sales rep in the USA. If international, please reach out to your distributor or your Infoblox sales rep for your quoting needs.
PROFESSIONAL SERVICES
PROFESSIONAL SERVICES
For customers that require assistance on integration, business continuity, security and compliance, or a site audit (an assessment of your current DNS best practices architecture), we offer Infoblox Professional Services. Our Professional Services consultants are deep subject-matter experts with years of experience with Infoblox products and networking technology. If you have a project that requires technical subject-matter expertise (possibly on site), be sure to inquire about Infoblox Professional Services.
Infoblox Authorized Partner Support
In some locations, customers may subscribe to localized support from authorized partners who meet rigorous performance metrics. From the smallest local business to the largest global enterprise, Infoblox is here to ensure your success with the best-of-breed software, hardware, and professional support services. To find out more about Infoblox Support Services, please contact your Infoblox account team or visit www.infoblox.com/support
PRICING
PRICING
Please reach out to your local Infoblox sales rep or distributor for specific inquiries on pricing. If you do not know, please login to the partner portal and navigate to the "How to do Business" icon and click on the "Request a Price-list" icon.
LICENSING
LICENSING
SUPPORT PORTAL REGISTRATION
SUPPORT PORTAL REGISTRATION
You have two options to register for the Infoblox Support Center.
Option 1: Product registration (product registration by serial number and user registration) or
Option 2: User registration (including product evaluations)
60 DAY TRIAL LICENSES
60 DAY TRIAL LICENSES
Request Temporary License Keys (60 day trial) - Please reach out to your local CAM for this special offer
MAINTENANCE AND SUPPORT PROGRAMS
MAINTENANCE AND SUPPORT PROGRAMS
Infoblox support offerings including Infoblox BloxCare Premium and Elite Maintenance programs as well as our optional Technical Account Manager service:
BloxCare Premium Maintenance: Our most popular service offering based on our global Technical Assistance Centers staffed with the industry’s most highly qualified technical teams, 24x7x365. Support is provided via toll free phone, email, and our world-class online support portal and software download center for access to software updates and patches.
BloxCare Elite Maintenance: Adds faster SLAs, a dedicated 24x7 support line, and a closer Infoblox partnership with your business. Additional services also include prompt management escalation, triage support for third-party integrations, product recommendations, prioritized feature requests, and access to BETA releases of future Infoblox products.
BloxCare Technical Account Management: You have the option of adding Technical Account Management (TAM) to your Premium or Elite BloxCare support program. You will have direct access to a designated technical account manager during local business hours and receive individualized attention along with numerous value-added services, including product guidance, methods of procedure, standby remote support, pre-upgrade Grid sanity testing, case reviews and status calls, root-cause analysis for Severity 1 events, RMA logistics support, and quarterly business reviews. You also receive training credits to encourage ongoing education of your network team.
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