Support
Check Release Conditions
If you are not able to progress in the course, ensure all release conditions for the module have been met.
Submit a Help Ticket
You have the ability to submit a support ticket from the Indiana Online webpage and from a link within your course. The support ticket system has a "Knowledge Base" that will answer many of the common questions that students and parents have concerning the Indiana Online program and our courses. Part of being a great online student is the ability to use the tools and resources you have to find answers and/or solutions. The Knowledge Base is provided to answer most questions. Please take advantage of it as much as possible.
Sometimes you may have a question that you cannot find a solution for in the Knowledge Base. Use the items below to help you determine your next step.
Items not requiring a help ticket (contact your teacher):
Course content related questions
Instructional assistance
Grade related questions
Submit a help ticket for questions concerning:
Questions concerning Indiana Online Policies
Any technical glitches in the course (content not showing up or a bad link)
Watch this video to learn how to submit a help ticket. Remember, the more information you provide (name, course, browser, device, specific issue including title of item and location in the course) the better service we will be able to provide you.
Canvas Student Guides
The Canvas Student Guide has over 200 lessons that each answer a question that relates to using the Canvas interface as a student.