1. How do I add Parent/Drivers to my Parent Account?
The easiest way to add Authorized Drivers to your account is via the SchoolPass App, on the Drivers tab. Read: Add or Remove Authorized Drivers.
2. What is the difference between a Parent 1 and a Parent/Driver?
Parent 1
The Parent 1 is the main parent record that a student is attached to. Parent 1 can be a parent or guardian. In split households with shared custody, each parent can be a Parent 1. (*If you need this to be set up for your family, please contact your school administrator.)
Parent/Driver (Authorized drivers)
A Parent/Driver is an additional parent, and any other person authorized to pick up students in their family. This could be the spouse, grandparents, family friend, caregiver, etc. Parent/Drivers can be added and removed at any time by the Parent 1.
About Parent/Drivers:
Parent/Drivers who have a valid email address entered into their record may make student arrival/dismissal changes and will also be notified of all changes for that student.
Parent/Drivers may not add additional Parent/Drivers. Parent 1's can add/delete Parent/Drivers. Parent 1 can add as many drivers as they wish.
Parent/Drivers entered without a valid email address are on the list of people authorized to pick up Students in that family, but they are not able to make dismissal changes for those Students.
3. If a parent makes a change of schedule in the SchoolPass system, are Parent/Drivers able to view this change from their SchoolPass account?
If one parent user makes a change of schedule in the SchoolPass system, any Parent/Driver who has an email account can view the change in the SchoolPass Parent Student app or website. In addition, students who have access to the SchoolPass app can see those changes on the calendar tab of the app. Read: Making Student Changes.
4. How can I locate the SchoolPass App in the App Store?
Read the article: Download & Log In to the SchoolPass App.
5. I am having trouble with the SchoolPass App. Are there any troubleshooting steps I can take to resolve this?
Read the article: Download & Log In to the SchoolPass App.
Make sure you've downloaded the SchoolPass App with the car icon.
Log out and log back into the app.
Completely close the app, and reopen it.
Make sure the app is up to date and your phone operating system is up to date.
Delete the app and reinstall it.
If none of the above steps are successful, take a screenshot of the issue and send it to your institution for further assistance. You may also contact us at support@schoolpass.com
6. How can I reset my password?
From the SchoolPass App home page, or from your institution's SchoolPass URL, click "Forgot Your Password?" to generate a reset password email.
7. I want to change the email address associated with my Parent Account. How can I update it in SchoolPass?
The best way to do this is to contact our school's administration, Amanda Hill and ask them to change the email address on file. If you are an authorized driver, and not a primary parent account, you may also ask your family's primary parent to delete and recreate your profile with the preferred email address.
8. I scheduled my child to participate in a school Activity, but plans have changed. How do I cancel it?
Read: Making Student Changes