Computer Operations

Manage and maintain Window servers

Configure and trouble-shoot capitol applications and group policies

Perform system back-ups and disaster recovery planning

Ensure system security through patches, updates and endpoint protection

Configure and maintain routers, switches and VLANs

Implement network security best practices

Monitor network performances and troubleshoot issues

Manage VPNs, load balancers and WAN Optimizations

Diagnose and repair desktops, laptops and servers

Perform hardware upgrades and replacements

Maintain inventory of spare parts and components

Provide Level 1 and 2 support for end users

Trouble-shoot hardware, software and network issues

Maintain IT asset inventory and documentation

Assist in onboarding and offboarding users

Recommend specifications and price index for IT equipment for the agency