Parent FAQs
Q: How does my child log into their Google Account from home?
A: Directions for logging in are available here.
Q: What do we do if the password isn't working and we need a reset?
A: Directions for requesting a password reset are available here.
Q: How does my child change their password on their own?
A: Directions for doing this on our helpdesk are available here.
Q: How does my child log in to Google Classroom?
A. Directions for Google Classroom help are available here.
Q: What do we do if we are having a technical problem?
A: Please check out our Tech Support page for information on contacting us
Q: If we are traveling out of the country, can my child use their device?
A: Due to security concerns, students may not access their accounts from outside of the United States.
Q: How do you recommend cleaning/disinfecting a device?
A: Check out this video for directions on cleaning a device
Q: How do I complete a Google Classroom assignment on a mobile device?
A: You will need the specific Google app installed on the device for the type of file you are trying to submit. So if the assignment is a Google Doc, download the Google Docs app. If it's a Google Slide, download the Google Slides app, etc.
Q: How do I install parental controls to keep my child off of certain websites?
A: Any school-issued device is filtered both in school and at-home. This protects against most inappropriate content, but no filters are foolproof and often parents want to block specific sites that children just spend too much time on. We recommend that parents work with their internet service providers to allow for more control over devices on a home network. Comcast Xfinity customers should visit this page to learn more about their filtering solutions. If you want additional security on your home network, there are many 3rd party programs and services out there to choose from. Several families have reported that OpenDNS has met their needs, so this is one that we can also recommend.
Q: What if I do not have internet access at home?
If you are interested in obtaining affordable internet service at home, please check to see if you are eligible for Comcast's Internet Essentials program (Internet Económico en el hogar).
Q: How will issues of unacceptable use be handled?
In the same way that they are now. An infraction of a district policy is considered a discipline violation and handled accordingly on a case by case basis.
Most tech-related behavior violations are equivalent to “traditional” classroom violations:
Leaving your device at home is equivalent to leaving your textbook or school supplies at home.
Cutting and pasting without citing sources or putting it into your own words is equivalent to plagiarism.
Cyber-bullying is equivalent to bullying or harassment.
Damaging or defacing the device or charger is equivalent to vandalism or property damage.
The discipline policies at each school encompass the 1:1 environment. Please reference the materials specific to each school or contact the school directly for more information.