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GETTING STARTED WITH GLOBO HQ
GETTING STARTED WITH GLOBO HQ
Let's get to know the GLOBO platform - GLOBO HQ! It's incredibly important that you know how to use GLOBO HQ. Watch these short videos.
Technology and the Interpreter Office
Servicing Multiple Dial Outs (Third Party Calls) on a Single Call
You will have to complete a quiz on this material before GLOBO will purchase services from you. Please feel free to watch the videos as many time as you need to and/or take notes.
Processor: Minimum: Dual Core 2 GHz (Recommended: Quad Core 3 GHz or more).
Memory: Minimum: 5 GB or greater
Video: Discrete video card or integrated Intel HD Graphics 3000 or better.
Operating System: Windows 10, Mac OS X 10.8 (Mountain Lion) or higher.
Sound: A Wired Headset with a microphone, preferably noise-canceling. Wireless headsets are not acceptable.
Webcam: Any external webcam HD 720p or better for successful VRI calls.
Browser: Google Chrome, the most recent version.
Bandwidth: Minimum: 5 Mbps upstream/downstream
Although both PC and Mac products can be used, GLOBO internally uses Macs for various reasons and highly recommends them. Our protip is that there are many very good used machines on the market through reputable sites—there is no need to buy a brand new computer.
TROUBLESHOOTING
Interpreters must know how to troubleshoot their own system for audio and internet issues. Every interpreter has a unique set up and uses their own equipment. The simpler you make it (i.e. connect less things to your professional computer), the easier this is. We recommend turning off bluetooth if possible and also minimizing the number of applications and programs in use on your equipment.
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