4 Psychological Reasons Why People Buy
Pain (or relief of pain)
Problem (solution to a problem)
Pleasure (delivery of pleasure)
Prevention
In addition to using the 16 Customer Needs, and Maslow's Hierarchy of Needs, we will now add the 4 Psychology Reasons Why People Buy. These four reasons can be used within developing a product as well as in promotion of our product.
16 Customer Needs (Targeting consumers during decision making and post-purchaseing)
Maslow’s Hierarchy of Needs (Appealing to consumer needs at different stages of life)
4 Psychology Reasons Why People Buy (Motivation behind purchases)
While the 16 Customer Needs targets people during the decision making process and during the post-purchase, there was an underlying ‘root cause’ that first got them to the store or to begin their efforts in searching for a product. When we consider Maslow’s Hierarchy of Needs, we can argue that despite being able to target various issues that people face at different stages in life, not all things we ‘want’ fall into these categories (e.g. showering, the newest smart phone, watching your favorite television show).
This is where the 4 Psychological Reasons Why People Buy provides us with a generalized look into why people purchase thing regardless of where we are in life or the type of need we have. Below are the 4 Psychological Reasons in order of effectiveness or has the biggest influence on buying behaviors.
Pain (or relief of pain)
Problem (solution to a problem)
Pleasure (delivery of pleasure)
Prevention
Effective Psychological Reasons Why People Buy
If you think about it long enough, you probably could think of a multitude of issues that all stem from one of the 4 Psychological Reasons mentioned above.
How often have you taken medicine to alleviate pain or cure an ailment?
Ever go to church to find answers to your problems, relieve pain or find strength in others with the same issues, seek out fellowship (pleasure), or repent for your sins (prevent)?
Bought a Starbucks or Boba drink to reward yourself or drink your sorrows away?
Asked friends for help?
Though we can fit all reasons why people buy to these 4 Psychological Reasons, it is still important to understand how the 16 Customer Needs and Maslow’s Hierarchy of Needs plays a role in marketing promotions and how we approach customers.
When selecting one of the 4 Psychological Reasons, remember that Prevention is the hardest one of those to promote. Hardly anyone wants to hand over money to prevent something. It has been said people will not pay a dime for prevention, but when something is broken they will pay the world to fix it. Think about people you know that may not have the following:
Health Insurance
Car Insurance
Product Warranties (...I could buy another one instead of paying that much)
Long-term Health Care
Retirement Plans (Prevention of having to work until you die)
Funds for College (Prevention of your child not being able to attend)
While there are a multitude of products that are needed or required in life (e.g. car insurance, home insurance, medical insurance), concentrating on the first two psychological reasons will often prove to be more effective. Remember, you can always use prevention or any other reason as an additional benefit to your primary reason.
Pain (or relief of pain)
Think About It: Pain
Write down 3-4 things that you think were portrayed in the commercial.
What was the last thing that you used/purchased/bought/did that provided relief from pain?
What is it an impulse or a conditioned response (typical)?
Name a product/brand that focuses their message on pain or the relief from pain. (JEE response)
Problem (solution to a problem)
Think About It: Problem
What is so impactful from the assortment of videos used in infomercials?
What was the last thing that you used/purchased/bought/did that helped to solve a problem you had?
What is it an impulse or a conditioned response (typical)?
Name a product/brand that focuses their message on solving a problem. (JEE response)
Pleasure (delivery of pleasure)
Think About It: Pleasure
Were these commercials successful?
What was the last thing that you used/purchased/bought/did that provided pleasure or happiness to your life (g-rated)?
What is it an impulse or a conditioned response (typical)?
Name a product/brand that focuses their message on pleasure or happiness. (JEE response)
Prevention
Think About It: Prevention
Do you think this analogy got across the message of the company?
What was the last thing that you used/purchased/bought/did that prevented something from occurring?
What is it an impulse or a conditioned response (typical)?
Name a product/brand that focuses their message on prevention. (JEE response)
Think About It: 4P’s of Reasons of Why People Buy (JEE Responses)
Which of the 4 Psychological Reasons do you think drives your motives to do or purchase something?
Which of the 4 Psychological Reasons caused you to do something recently?
Practice: 4 Psychological Quotes
Complete the Slogans Assignment found in the resource sections.
You will identify the company with their slogans
You are to create four slogans or quotes that uses each of the 4 Psychological Reasons Why People Buy to sell the Samsung Galaxy S10
Read: The Samsung Galaxy S10 can wirelessly charge other phones.
Complete and bring to class on scheduled due dates. You may print your work in our classroom prior to coming to class. Assignments can be submitted early, but late assignments will not be graded. Early or on time submissions may be returned for corrections in order to receive points, meet minimal requirements, or to improve your grade. Late assignments can be submitted for correction and to complete modules. Consideration for grade is given to those who complete all assignments.
All activities can be found above or in the Vocab document in the Resource section.
Homework (check online due dates)
1. Think About It Questions (download 4 Psychological Reasons Module Questions - Resources)
Promoting Waipahu
For this assessment, you are to create an advertisement for each of the 4 Psychological Reasons Why People Buy. While you may not be selling a product or service, we can still use this logic to promote our products.
We will be creating a print ad to promote a Waipahu High School event, program, or activity using each of the 4 Psychological Reasons Why People Buy. Each ad must be a clear example of the reason selected. You may not do one ad with all four reasons or less ads with multiple reasons. Use the following information below to help you in creating your ad.
Print Advertising 5 Elements
While not all print advertisements are going for the same message and to create the same type of interaction, here are the 5 major elements found in an print advertisement. Note, depending on intent, brand recognition, or context, you may not need to have all five elements in every print advertisement.
Header
Image
Body
Call to Action
Contact Information