A problem solving tactic that involves seeing all perspectives, outcomes, user needs, and potential problems when creating user-centric products, services and processes. It is human-centered, repetitive, straightforward, collaborative, and lastly action oriented. It has a 5 step process.These five key steps helps to test prototypes, processes, and products. It has many benefits to it. It drives innovation by focusing on unmet needs of users, it reduces risk by testing early on to find any issues or complications, it helps to create better products for users, and empowers teams to tackle problems that they might face. The process also involves constantly changing, testing prototypes, finding solutions to potential problems or current issues.