Launching with Harri:
Key Deployment Reminders
Embedded Files
Due the AWS Outage, you may experience delays in data refresh, incomplete or outdated reporting, and disruptions to integrations such as DataPass.
We get a lot of questions and support tickets about the points below.
Please share with your teams so they’re aware ahead of time!
1. Contact Harri support for Talent Acquisition related issues
1. Contact Harri support for Talent Acquisition related issues
Ask questions and submit issues via the web form on this Launch Site.
No ATOS!
TA is not a McDonald's solution. Please do not reach out to ATOS for TA related issues.
Please use our web form and not Harri’s main support line or the option to open a ticket through the Harri Community. The web form bypasses allllll the other Harri clients and goes directly to the McD Implementation team (look at you, VIP!)
Help us help you! Please open separate tickets for separate issues. This will assist us in tracking themes and ticket volume.
2. Managers will not be able to post jobs or manage candidates until you have logged in to harri.com/mcd_login
2. Managers will not be able to post jobs or manage candidates until you have logged in to harri.com/mcd_login
Logging in with their EID is how Harri receives their manager credentials from GAM.
For help getting logged in, please see the Getting Started Essentials page on this Launch Site.
3. Manager access and permission levels come from GAM
3. Manager access and permission levels come from GAM
Permissions are not managed in Harri and are not driven by job title codes (JTCs). What a manager can do or see is based on the level they are assigned in GAM.
Each time they log in, we receive the store(s) they have access to as well as their permission level from GAM, so if any changes are made in GAM, make sure they log out and back in again for the changes to be reflected.
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