Damages or Issues
What the Warranty Does NOT Cover
The following are examples of incidents not covered by the warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent(s).
Intentional damage resulting from abuse or vandalism.
Loss, missing, or theft of the student's Chromebook.
In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to the Media Center staff.
Damaged Chromebooks or those with persistent issues should be brought to the Media Center before school (8:00-8:25) or on the way to the student's lunch period. Students should not come by the Media Center between classes without a pass. No tardy passes will be written by Media Center staff.
Damaged Chromebooks....Warranty Repair
Cracked screen, unresponsive touchpad/keyboard, missing key and broken hinge are all examples of Chromebook damages. When students report these damages, the damaged Chromebook will be repaired and another Chromebook will be issued to the student.
Chromebook Repair Warranty
The Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as:
Chromebook will not charge or will not turn on.
Chromebook's keyboard or touchpad is no longer working.
Students will also receive coverage for accidental damage. Examples include the following:
Liquid spilled on or in the Chromebook.
Drops, falls and other collisions.
Damaged or broken LCD screen due to a drop.
Chromebook Replacements
For accidental damage occurrence or hardware issues:
Students will be issued a loaner Chromebook, if one is available. This will be the Chromebook that the student will continue using until the repair is completed. The student is responsible for taking care of the loaner Chromebook.