Repair Policy
Chromebook Repair Warranty
The Chromebooks that have been purchased by Greenville County School District are covered by a limited parts and labor warranty. This warranty covers the machines for hardware failures, such as:
Chromebook will not charge or will not turn on.
Chromebook's keyboard or touchpad is no longer working.
Students will also receive coverage for reasonable accidental damage. Examples include the following:
Liquid spilled on or in the Chromebook.
Drops, falls and other collisions.
Damaged or broken LCD screen due to a drop.
What is NOT Covered
The following are examples of incidents not covered by the warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent (s).
Intentional damage resulting from abuse or vandalism.
Loss or theft of the student's Chromebook.
In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to Mrs. Waldchen.
How to Report & Receive Tech Support
Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Chromebook Repair Room with Mrs. Waldchen between 8:30 am and 9:15 am or during lunch.
Please note the majority of repair requests will be handled before the 1st period bell. The only exception is for students who are off campus in the morning due to their class schedule.
Chromebook Repair Room Location & Hours
Located near the Commons area, across from the cafeteria lines next to the elevators.
Before School: 8:30 - 9:15
During all lunch shifts.
Chromebook Replacements
For accidental damage occurrence (broken screen):
Students will be issued a replacement Chromebook if one is available. This will be the Chromebook that the student will continue using throughout the school year.
If there are no replacements available, the student will be notified when his or her Chromebook is ready to be picked up.
For uncovered repairs:
Students who have intentional or unreasonable damages per school year will be required to pay for the repair costs - including full replacement costs of the Chromebook if applicable.
Students will not be issued any replacement until the repair costs have been paid in full.
Any replacement Chromebook is also subject to the same liabilities.