Reporting Damages
Damaged Devices
When it Breaks
The student is responsible for their assigned Chromebook and charger. They know best when it is not working properly. It is the student's responsibility to report damages or malfunctions immediately upon realizing something is wrong. Failure to do so could ultimately cause further damage or safety issues.
Parents/guardians and teachers who notice damage on a student device are asked to report the damage to Mrs. Barker via email pbarker@greenville.k12.sc.us as soon as possible.
1st Break
The student reports Chromebook damages immediately and turns it in for repair. The student may be supplied with a loaner Chromebook (based on availability) until their assigned device is repaired.
2+ Breaks
The student reports Chromebook damages immediately and turns it in for repair. The student may be supplied with a loaner Chromebook (based on availability) until their assigned device is repaired.
The cost of repairs for *intentional damage* are the responsibility of the student. The cost will be for the parts required to repair the device. Labor is not factored into this cost.
Chromebook Repairs – In Person Students
Students may turn in their Chromebook for repair in the school Media Center and receive a loaner device. Once repaired, the Chromebook will be returned to the school which will then be returned to the student.
Chromebook Repairs – Virtual Students
Virtual students may bring Chromebooks to the front office at the school during the following hours: 8AM-3PM. A staff member will come meet you and receive the device to be repaired and issue a loaner device and charger. Once repaired, Chromebooks will be returned to the school. The school staff will then contact the parent/student by phone and/or email to notify them that the Chromebook is available for pickup.
Repairs
Chromebook breaks are usually unintentional, but they do happen. The Chromebook warranty typically covers all accidental damage and mechanical issues. Certified technicians will repair damaged Chromebooks and chargers for as long as the device is under warranty.
Students and parents/guardians should not attempt to repair Chromebooks themselves. Doing so may cause additional and more expensive damage, and may void warranty.
If your Chromebook is damaged, malfunctioning, lost or stolen, students should come to Mrs. Barker in the Media Center immediately. The student will be provided with a replacement Chromebook and a parent/guardian will be notified.
Intentional damages caused to the device will be treated as damage to school property and may be subject to other consequences for their actions. In the case of intentional damage, a parent/guardian will be notified by an administrator.
Chromebooks save files to the student's Google Drive (associated with their student account). All settings, apps, extensions and files are backed up online and will still be available on the newly assigned device. No need to wait for repairs!
Students can also access their work from any device, so long as they log into Google using their school account.