Electronic Visit Verification (EVV) is required by AHCCCS for all in-home caregiving visits. EVV verifies the start time, end time, and location of each visit to ensure accurate billing and quality care for our clients.

We use HHA Exchange for all EVV tracking.

1. EVV Mobile App (Preferred Method)

Caregivers may use a smartphone to clock in and clock out.

✔ Fastest & easiest method

✔ Uses GPS verification

✔ Works even in low-signal areas (auto-uploads when connected)

Caregiver responsibilities:

• Keep phone charged

• Use their own phone or a dedicated work phone

• Clock in and out at the client’s home

• Follow the Care Plan tasks listed in the app

2. Client Home Phone (Landline)

If the client has a landline, the caregiver may use it to clock in/out by calling the HHA phone number.

✔ No smartphone required

✔ Phone number automatically verifies location

Important:

The client’s phone number must match the one listed in HHA Exchange.

3. EVV FOB Device

A small device placed in the client’s home that generates 8-digit codes for clock-in and clock-out.

✔ Works without phone service

✔ Works without internet

✔ Reliable for rural areas or homes with no phone

Caregiver enters the codes in HHA Exchange.

• EVV is required for all AHCCCS Long-Term Care services

• EVV protects clients by preventing incorrect billing

• EVV does not track unrelated locations — it only verifies visits at the home

• Caregivers must clock in/out at the home, not in the vehicle

If you or your caregiver are having EVV problems, call our office so our EVV Coordinator can correct the visit.