Grievance Processes
Applies to Students and Instructors who witness unfair treatment at HUG Clinic
A student or instructor who feels that any patient has been treated unfairly or unjustly by the treatment team (supervising PT and student PTA, supervising sonographer and DSM student, supervising RT and respiratory students, supervising APRN, supervising ECG technician and ECG students) with regards to chosen treatments or unprofessionalism shall discuss the issue first with the members of the treatment team involved – including the supervising clinician if the grievance is against a student. This conference shall be requested by the complainant within fifteen (15) working days from the time they witnessed the unfair or unjust treatment. The treatment team has ten (10) working days to respond to any grievance filed.
Steps to follow should the process above not achieve desired results or closure:
The grievance process must be initiated no later than sixty (60) calendar days from the date the aggrieved treatment occurred.
If, within ten (10) working days of the request for the conference clinician and associated student, the problem is not resolved or treatment team has been unable to meet with the complainant, the complainant may continue the process by filing a written grievance with the clinic administrator. This written grievance must be filed within ten working days following the previous deadline. The written grievance will be given to the treatment team five days before any official meetings are convened.
Upon receipt of a written grievance, the clinic administrator will work with the parties in an attempt to resolve the conflict. Every attempt will be made to maintain confidentiality during this process. The written grievance will be made available to the treatment team.
If the grievance is not resolved at this level within ten working days, the complainant should forward to vice president of administrative affairs or a copy of the original written grievance with an explanation regarding action taken at each prior level. This level will be the final step in any grievance process. Grievances are resolved at the college level. The district office is not an avenue of appeal for this grievance process. This policy is maintained in compliance with Title 36 ch. 4 article 11 – no retaliation.