My note won't save

First Steps:

1. Make sure all required fields are filled in. Reference Entering a Note in Sprout section for more information on how to fill out individual fields. These include:

   • Service status

   • Start date and time

   • End date and time

   • Delivery method (if not already selected)

   • Place of service (if not already selected)

   • Progress indicator

   • Progress note

   • Treatment delivered (at least one code must be selected)

   • E-signature

   • If you are missing any field when you click save, it will highlight in red

2. If you are getting an error code when saving, the missing field (if applicable) will be highlighted in red

3. If there are no missing fields, see "next steps"

Next Steps:

1. Send a screenshot to Meredith Viola at mviola@gamuteducationalservices.com

2. Report the issue to Elwyn's IT support department using this link: https://elwyn.zendesk.com/hc/en-us

   1. Log in using your Sprout username and password (if required)

   2. Click "Submit a request" in the upper right hand corner

   3. Select "Early Learning Services ELS Support" from the menu and fill in the required fields

   4. Forward the ticket's email receipt to Meredith Viola at mviola@gamuteducationalservices.com