Slices is pleased to announce they will be launching the new cashless system via the Gems Parent Portal (http://oasis.gemseducation.com) for the new academic year. The system will be accessed directly via the parent portal and remove the need to create a separate account as all data will be collated during enrolment.

Catering Payment

Please note the system will be available for online top-up from Monday 30th August, available balances and cash purchasing will be available in all Slices outlets.

For any customer queries please contact Slices at customersupport@slices.ae

Parents can top up and view consumption through GEMS Parent Portal https://oasis.gemseducation.com
All student data is held in this portal without the need to create a secondary account
All existing student account balances will be transferred to the Parent Portal (Existing student balances will be transferred as opening balance to the new Parent Portal)
Catering Payment is accessed from the ‘fees’ drop-down option
Parents can top up via credit or debit card through the system and balances will be immediately available for student spend
Parents can also use the cash top up facility in the schools, and this will be reflected in the parent portal catering balance
Parents can also check recent catering balance top up history from the fees drop down options
Transaction history will also be updated to allow parents to review their children daily spend
The New Students doesn’t need to register to Slices as they will have an account once they have the Gems Parent Portal and it is under the category of “CATERING”.
Any parent queries can be directed to the customer service team at Slices customersupport@slices.ae

Cafeteria (Catering) Fee Payment System

KG-Grade 5 students will be required to bring a packed lunch (including utensils) from home. We are awaiting for guidelines regarding cafeteria and water fountain access from Abu Dhabi Authorities and will update this information when received.
Grade 6-12 students: Students will be able to purchase lunch at School Cafeteria. Students buying food at Cafeteria will remain in Cafeteria. Students who bring lunch from home, may eat in Green Veranda.
Should the students opt for home-made lunch, they must bring their own plastic safe utensils.

STUDENT CANTEEN MENU

PARENT CAFE MENU

(NOT ACCESSIBLE TO STUDENTS)

Unaccompanied Students cannot purchase items from Parent Cafe (Main Lobby)

Slices School Canteen & Café Service

Re-Opening Plan

Dear Parents,

With the view of reopening Slices school catering services safely, and in line with current Health guidelines regarding the Covid-19 in the new academic year, Slices Operations teams have been working hard over the last few months to adjust our service model to ensure students are provided with a safe, hygienic Food & Beverage service.

In agreement with GEMS American Academy, we have reviewed the current Service model in line with the school’s specific service requirements (e.g. full canteen service, staggered breaks, remote service points, additional kiosks, meal deliveries) and we will continue to offer a range of wholesome, healthy snacks and lunches for your children. Our menus have been adjusted to include even more fresh and healthy food choices to provide students with the essential nutrients they need to stay healthy and support their immune systems every day

So what are the steps have we taken to ensure our school catering services are safe…?

Our food is produced in our HACCP certified central kitchen and will be produced, packed and transported under strictly controlled protocols
Mandatory wearing of PPE (Mask, Gloves, Hairnet, Face shields, Disposable Aprons) while working within the premises.
No open Food displays, Live Stations, Salad Bar or Open Buffets
All Food items will be served pre-packed and wrapped in single use, disposable packaging
Canteen seating areas (if in use) will be re-arranged to ensure social distancing
Seating areas will be sanitised after every break time
Additional Hand sanitising dispensers at canteen entrances
Ongoing daily deep clean of all kitchen & service areas by our trained staff with EPA approved chemicals
Additional reminder signage in place to encourage Handwashing and social distancing at pay points
Cashless Card system available for all students to make Contactless payments and we encourage all parents to please register for a Slices Cashless card on our Online Payment platform. www.pay@slices.ae
Food items will not be displayed within reach of students, cannot be picked up and put back on the shelf
Daily temperature screening and symptom monitoring of all staff entering school sites
Revised Opening and Closing Cleaning and disinfection Checklists filled in daily, and will form integral part of regular Operations team site audits.
Daily end of day deep clean of canteen area, in readiness for next day

We understand that the “new normal” will be an adjustment for all our customers and staff, and as a company we are fully committed to reassure students and install trust and confidence that we are doing everything possible to protect our customers.

SLICES SUPPORT SYSTEM

Dear Parents and Teachers,

As part of our continuous effort to provide a great service and improve your customer experience with Slices, we are happy to announce that our customer support system has been upgraded.

Please find below a step-by-step guide that gives you comprehensive instructions on how to use the new system.

Our goal is to ensure that all concerns and questions are dealt with in a timely manner. The system allows customer to track the progress of their enquiry through a unique identification number.

All customer services enquiries must be generated by going to,

https://pay.slices.ae/support/ticket/submit

A support ticket can also be raised by login in to your Slices account, and clicking on the support tab at the top right hand side of the page.

Thank you for your continued support.

Kind Regards,

Slices Support Team

Slices Support System.pdf

Hello and Greetings from Slices!

Below is the link to a quick survey,

https://goo.gl/forms/wALkJpoa3y7YP1Hx1

This feedback is extremely important to us as we are striving to further improve our services and meet our customers’ expectations.

We appreciate your assistance with this - please don’t hesitate to reach out if you have any questions.