The New Employee Onboarding, process is a chance to start employees off on the right track – to build culture, attitudes, knowledge, and skill set right from the beginning that will support and grow the company’s business.
D, M.. Sims Creative Onboarding Programs (2011)
The Process of getting new employees oriented, integrated and delivering results as efficiently, effectively, and energetically as possible.
Onboarding is about developing the behaviors that will be the foundation of an employees long term success.
A. Vernon, 90 Days, 90 Ways (2012)
Know their purpose and values align with the organization.
Feel a vital part of an organization, and know their contribution is valuable.
Collaborate and start new projects.
Receive ongoing development and coaching to help them along their career path.
Want to positively impact the organization through their daily work.
Contribute positively to the culture!
Professionally: Week one of onboarding has been internationally created to aid you in your transition to Clemson. Time is designed for getting to know your team as a large group and building relationships with your peers. Intentional time with your direct supervisor is provided and your conversations will begin here. They will scaffold further into the goals vision and projects in your role over the coming weeks . Your focus this week is to delve into transition materials provided by the GA in your role the previous year and to start familiarizing yourself with documents, drives and information that support your work.
Personally: Spend time settling in, unpacking and making your Clemson Home, YOUR home! Take a look at the Chamber of Commerce Resources, Download the my.clemson app and talk a walk on campus, meet up with new peers for socially distanced activities.
Goals
Familiarize of campus
Receive Department laptop: log in, ensure access to various drives/ data locations, wifi access
Obtain TigerOne Card and Parking Pass.
Read transition material and make note of initial questions for self and supervisor
Intentional time with Supervisor each day
Ask questions
Share your preferred work and communication style
Allow for information get to know you conversation
Complete your StrengthQuest Inventory
Set up calendar. Share calendar access with the team. Set up your signature. Begin adding your own meetings to your calendar.
Coffee/Lunch with peers via zoom or socially distanced.
Getting settled in your new Clemson HOME.
Learning Sessions – Week 1 Outlined
Introduction to Kronos Time Capture, Tiger Bridge Learning & HR Needs: GAs will gain an understanding of the time capture to system for logging hours and expectations for entry. GAs will learn how to access the Tiger Bridge Learning system and gain an understanding of the initial required training sessions and deadlines for completion.
Full Staff Team Time: GAs will have an opportunity to connect with all members of their team by participating in discussion and get to know you activities.
BYO Lunch & GA Connection: Peer to peer lunches will be hosted each day via zoom this first week and are intended to be an informal time to connect with new peer colleagues, get to know one another, ask questions and find support and resources in the returning GA staff.
On Your Own Work Time: Time to work on your own each day is allocated for familiarizing yourself with transition reports, materials, articles and resources to support you in your role. This first week, it is also intended for you to set up your calendar, share your calendar, create your signature and take time to reflect on your learning and write down your questions for follow up.
First ResLearning Digital Team Meeting: This 2 hour time block is a standing meeting each week when the team comes together to cover new hot topics, share new information, collaborate and share ideas, request assistance from one another on project work and reflect on our learning moments. Topics this week include: Who is ResLearning (and what does ResLiving do?), Defining the units in ClemsonHome now, Our relationship in the Division of Student Affairs, CLemsonHome move out process, CU Phase 1-3 return to work plan, Dining Operations (current and planning for future), and a “Day in the Life” of each role- what we do in our roles. Transition report big picture.
SQ Inventory: This inventory will take about 30minutes, and should be completed in one sitting. Just a heads up, it is timed. Don’t think too deeply about that you want/hope your response to be, chose the best response based on your gut reaction. A code and intrusions will be emailed. The results will be utilized to craft a learning day for our team.
Game Night(with grads & full time):We will gather in the early evening virtually over zoom to play Heads Up and enjoy some informal time together.
Dinner/Chill, Friday Evening; This is an optional GA only informal, opt-in time to wrap up the week, connect and confirm any last minute needs for moving to campus.
Time with Supervisor: This time will evolve over the course of the week based on your role, reflections/ questions and conversation with your supervisor. In general, below are some of the topics:
Review of the team meeting: Our WHY, follow up questions, needs
Get to know you conversations/ activities
What are you excited/ nervous about?
Interactions with your team and partners: Such as RAs. GAs, CD/Cs, A/ADs, ResLearning Team. Student Affairs partners, Faculty partners, Campus Partners
Logistics and access to the varying locations work materials are located
In addition to reading your transition materials, you may also have articles or supplemental materials for reading or prep for upcoming learning sessions
Daily reflections/questions
Confirm your move plans/ timing
Professionally: Week two of onboarding was designed to allow for deeper exploration of your GA role, and to gain a broader perspective of roles and work on the ResLearning team. Further conversation and relationship building with peers is as resources and learning partners. Intentional time with your direct supervisor is provided and your conversations will continue to scaffold in to the goals vision and projects in your role. Your focus this week is to delve further into transition materials for the team.
Personally: Continue settling in, unpacking and making your Clemson Home, your home! Make a run to your favorite stores for the items you need, pick up a few grocery items. Consider any personal transitions you may need to make for banking, car tags/registration change of address and, voter registration. Meet up with new peers for socially distanced activities.
Goals:
Complete your reading materials for the upcoming REM session
Ensure you have completed your HR Tiger Training
Spend time in the transitions reports, engage in conversation with your peers about their role
Consider personal needs: shopping for home items/groceries, transitions you may need to make for banking, car tags/registration change of address and, voter registration. Plan to request and paperwork needed for proof of address, etc.
BYO Lunch & GA Connection: Peer to peer lunch socially distanced and intended to be an informal time to connect with new peer colleagues, get to know one another, ask questions and find support and resources in the returning GA staff.
On Your Own Work Time: Time to work on your own each day is allocated for familiarizing yourself with transition reports, materials, articles and resources to support you in your role. This first week, it is also intended for you to set up your calendar, share your calendar, create your signature and take time to reflect on your learning and write down your questions for follow up.
HR Bridge Online Training Required: FERPA, Title IX: Required online training as new CU employees. Please complete these through the Tiger Bridge Training site.
StarRez Training: StarRez is a housing management software we use for occupancy management, contracts, assignments,camps/conferences, roommate matching, room selection and inventory. Keys, program tracking, work orders and mail (package) package tracking, and soon to be Employment Module. You’ll learn the use of StarRez, be able to identify at least 3 ways we use the system, explore pulling a report and understand the resources available.
ResLearning Digital Team Meeting: This 2 hour time block is a standing meeting each week when the team comes together to cover new hot topics, share new information, collaborate and share ideas, request assistance from one another on project work and reflect on our learning moments. Topics this week include: Free Speech & the 1st Amendment- GAs will be able to articulate specifically how the first amendment and free speech exist on Clemson’s campus. Discussion of employee/student role in activism. Share information regarding the Peaceful Protest planned for CU. Updates: New student contract time is complete. Reminder of upcoming ResEd 2.0 learning session online. Transition materials will be put in the google folder to access- please begin reading over the materials from of the REsLearning GA roles to gain a better understanding of our work as a team and reflect on how you can partner with and support others.
Time with Supervisor: “The most important relationship for young professionals to build is their relationship with their direct supervisor or manager.” (Vernon, 2012)
This time will evolve over the course of the week based on your role, reflections/ questions and conversation with your supervisor. In general, below are some of the topics:
Get to know you conversations/ activities- discuss what you like to do for fun, or your favorite place to hang out in the Clemson area.
Explore your work styles and how you can best connect to make progress.
By the end of the week, decide on your first project. Talk with your supervisor about the timeline and strategy for completing the task.
Daily reflections/questions with your supervisor.
To your comfort level share if there are any concerns or ways your supervisor can support you during this transition and unprecedented time in the nation and world.
Professionally: Week three of onboarding was scripted with growth in mind. You have been delving into your own role and learning about the other roles on our team. It’s a great week to start making connections in your work and thinking about partner and the ways n which your work connects to others. Reach out and connect to returning students you will be working with, set up zoom connections for the coming week, Introduce yourself to partners, or ask your supervisor to help with the introduction. Step into your first project and take ownership of creating/researching/ learning about a tool or making a plan to implement something needed in the next few weeks to move forward.
Personally: Seek opportunities to connect in the community. Reach out to an organization that aligns with your passion and make plans to volunteer virtually or soon in person. Consider your calendar, begin to hold time for yourself –for a short day trip, a daily walk/run to get outside, a call weekly to family/friends. You’ll find that your time fills up quick, and this habit of reserving some time for you will help keep you balanced. Continue to meet up with new peers for socially distanced activities. Connect with other GAs in your cohort that are not yet on campus.
Goals:
Continue to take needed time to read others transition materials- there are a lot if them. Remember, we don’t expect you to be an expert on others’ roles, but do take note of question, reflections and ideas you have for creating synergy and support for each other.
If you have never reached out to set up meetings to meet partners, as your supervisor for support or ideas in making authentic connections.
Read over the glossary- we have quite the alphabet soup in UH&D and in our field. Knowing the jargon will help you feel more at home and feel connected in conversation. Ask if you have questions about anything not included on the list- it’s ever evolving!
Make a plan for your well-being. Connect in the community to a place/ activity/event that feels right to you.
Residential Experience Model (REM): GAs will gain an understanding the key components of our curricular model, They will be able to describe theories that inform our work around student learning, and discuss opportunities for working with REM this year.
Academic Partnerships (LLC, RC, FIRs, FFs): will define and discuss the academic partnerships we have internally and externally to ResLearning. GAs will gain an understanding of the Faculty in Residence (FiR) role, the Faculty Friend (FF) role and learn about Residential College (RC) and Living Learning Community (LLC) academic partners and stakeholders.
ResLearning Digital Team Meeting: This 2 hour time block is a standing meeting each week when the team comes together to cover new hot topics, share new information, collaborate and share ideas, request assistance from one another on project work and reflect on our learning moments. Topics this week include: Social Media Topic ( Amber), & More...
ResLearning Book Club: This space is established for ResLearning on an intermittent repeating basis to allow for reading of articles/book/podcast, or other medium that pertains to current events, hot topics or a passion/interest area we would like to explore through discussion together. Material will be sent out in advance of the discussion, as available.
RA Competencies Overview: This session is intended to help GAs understand and connect the 5 competencies to the RA role. The RA competencies are embedded within all parts of the RA experience; recruitment, selection, EDSA 3900, training, and development. Brief description and foundational information will be shared.
Team Time: This team time could be for a book club, expectation setting as a team, or continued learning session as needed- TBD.
Time with Supervisor: This time will evolve over the course of the week based on your role, reflections/ questions and conversation with your supervisor. In general, below are some of the topics
• Revisit the discussion regarding work styles: how is it going?
• Be mindful of the learning curve
• Help make mistakes learning opportunities
• Demystify campus culture jargon (see glossary as well)
• Assist as needed to set up meet & greets with key colleagues
• Connect to colleagues for specialized training needs
• Recognize positive impact made thus far, and opportunities going forward
Professionally: Week four of onboarding – what have you learned? How are you preparing to lead from your position? You have a voice at the table- share what you are working on in our “around the zoom”, ask critical questions, bring your experience to the group. You’ll be meeting with partners over the next few weeks, how will you describe your role? What’s your strategy for building rapport and creating buy in/investment in the work you and we are doing? How will you lend your support and leverage your strengths for their goals? What do you need from your supervisor and us a team? Thanks for your work this first month- it’s exciting to see you shine!
Personally: Well Being might feel a bit like finding a unicorn with all that is happening in our nation and world right now! We encourage you to start now with some healthy habits that support your Well Being. We own enough copies in ResLearning to lend you the Well Bing book when get back to the office. Career, Social, Physical, Financial and Community are the five of focus in the book. Take account now of where you feel strong and weak, and set some goals. What can you plan for in the next 2 years? I also want to note here that you have been with us almost a month. If there are gaps in your support, or perhaps you need a mentor/ support connection outside of your supervisor or our team- please let us know! We have great connections across campus and are happy to connect you with any of our colleagues to lend support.
Goals:
Consider the questions posed in the “Professionally focused section above”.
What have you learned? Jot down a few thoughts- it might surprise you to see what you’ve been soaking up- and it helps for the resume too!
Take a bit more time with the glossary- we have quite the alphabet soup in UH&D and in our field. Knowing the jargon will help you feel more at home and feel connected in conversation. Ask if you have questions about anything not included on the list- it’s ever evolving!
Consider the Well Being tenets: Career, Social, Physical, Financial and Community. Take account now of where you feel strong and weak, and set some goals. What can you plan for in the next 2 years? And how can we support you?
Supervision: GAs will understand the core building blocks of that essential in every supervision experience. GAs will engage in designing a supervision plan to support a student staff member including expectation setting, orienting the staff member to their role, setting SMART goals, and planning for feedback and follow wp.
ResLearning Digital Team Meeting: This 2 hour time block is a standing meeting each week when the team comes together to cover new hot topics, share new information, collaborate and share ideas, request assistance from one another on project work and reflect on our learning moments. Topics this week include: Team Expectations: This session will explain and develop the specific expectations the department, community leadership team and each other have for the staff.
Time with Supervisor: This time will evolve over the course of the week based on your role, reflections/ questions and conversation with your supervisor. In general, below are some of the topics
• Revisit expectations and make additions/adjustments as needed. Provide feedback.
• Discuss and share example of career/ professional development plan.
• Help bridge book and brain knowledge.
• Continue to educate regarding Clemson culture, open discussion, questions and support.
Connecting to Well Being
Supervisors can help incorporate wellbeing into the onboarding process
• Career: help set up early partnerships and encourage resume development
• Social: Learn about employee’s interest and share events
• Physical: Encourage physical activity (walking 1:1’s)
• Financial: Share financial perks, budget resources
• Community: Encourage involvement
Week 5 Topics:
SQ Session: staff will discuss their personal StrengthsQuest results as well as connect them back to the team as a whole. Together we will work through a series of StrengthsQuest activities and dialogue to help increase awareness and knowledge of our individual strengths and how can best leverage them for our work and the team.
Advising Best Practices: GAs will gain an understanding of Advising vs. Supervising, engage in discussion regarding best practices and gain practical ideas for application and skill building.
Crisis & On-Call Protocol: ResLearning GA staff will be able to define a crisis and describe their responsibility regarding confidentiality and expectations for reporting/referring for assistance.
Week 6 :
Title IX: GAs will engage in learning that highlights housing policies to reinforce their ability to recognize, explain and understand these policies and reporting requirements Read Online Survivor Letter
COVID-19 Care/Medical Response: The ResLearning staff will learn from the Director of Residential Living information, protocol or process related to COVID-19 Care/Medical Response.
ACA Hours, Tools and Timecard Needs: As a GA/ student status (beginning Aug 1), staff will understand what the expectations of their ACA hours are and how to utilize the ACA Time Capture tool to record their hours in compliance with ClemsonHome.
Tigers Together Training: This training to provide staff the tools and resources they need to successfully support students who might be having suicidal ideation.
Time with Supervisor: This time will evolve over the course of the week based on your role, reflections/ questions and conversation with your supervisor. In general, below are some of the topics
Give opportunities to have input
Begin to push outside their comfort zone- support & help thrive
Give a role at meetings
Give authority to make low level decisions
Integrate them into our workplace culture
Support & encourage time “off”/ personal balance
Develop proactivity over reactivity