Troubleshooting Guide - Hardware Issues

Troubleshooting Guide

Hardware Issues

Broken hinge

Cracked screen

Cracked bezel around screen

Broken keyboard

Touchpad issues

Microphone not working

No sound

Black or extremely dark screen

Colors are inverted on the screen

Screen Upside Down

Camera not working

If the suggestions on this site do not fix your issues, please complete the Student Device Incident Reporting Form to get help with your device.

Page updated

Report abuse