Tech Support

Students may see the following error messages when attempting to portal from Focus to VSA at the beginning of the year. Below you will see possible error messages and what they mean. Don't worry - reach out to your homeroom teacher or tech support (800-374-1430, option 2).  We understand that error messages may cause some delays. 

"Please Login" Error

This message means that the account hasn't been activated in VSA yet. This is normal and expected due to the large number of students being activated in their courses. 

The activation process can take between 24 - 48 hours.

If you are still unable to access your course after 48 hours after your first attempt, contact the help desk at 800-374-1430 (option 2) to report the issue.

"Unconfirmed match" Error

This screen means the student has an existing VSA account and has tried to enter that information incorrectly too many times. If the student does not remember the login information, they will need to click the links on the message or contact tech support to assist with a VSA password reset. 

Students will need to wait at least 24 hours before attempting to access again. 

If after 24 hours they are still unable to access, please email info@flvs.net. 

"Unknown Student Information" Error

This error occurs when something is not matching between Focus and VSA. It will prevent the student from accessing their account. Please report this error to tech support at 800-374-1430 (option 2) or your homeroom teacher.

"Welcome back" Error

This screen means the student has an existing VSA account and will need to enter their information. If they do not remember the information, they will need to click the links on the message or contact tech support at 800-374-1430 (option 2) for a password reset.