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How to track and manage your payments in the Coupa Supplier Portal — with full visibility of invoice payments, remittance details, and payment status.
Before you start, a few things to check first:
You'll need all four of the following in place before payment will be visible in the CSP.
1- Onboarded via Certa
You must be fully onboarded with us through Certa before POs will appear in the CSP.
2- Registered on the CSP
You must have a Coupa Supplier Portal account set up and connected to Etsy.
3- A Valid Purchase Order
You must have a valid PO from Etsy or Depop to invoice against.
4- An Approved Invoice
An invoice submitted and approved against a PO.
How to check your payment status
How to check your payment status
Follow these steps in the CSP to see the status of your payments from Etsy or Depop.
Step 1: Go to Payments
Step 1: Go to Payments
Navigate to the Payments section in the Coupa Supplier Portal. From there, click on the PO Payments tab.
Step 2: Select Etsy
Step 2: Select Etsy
From the Payments page, use the Select Customer dropdown menu to choose from your list of configured buyers — select Etsy.
Step 3: Review the Payment Overview
Step 3: Review the Payment Overview
The Invoice Payments table has two built-in views: Remittance by Payment # and Remittance by Invoice #.
The Remittance by Payment # view opens by default.
Step 4: Search your invoice payments
Step 4: Search your invoice payments
You can search by Payment Number, Invoice Number, Payer, PO Number, and Status.
To check the status of a specific invoice, click on the Invoices Payments tab.
Understanding the Payments table
Understanding the Payments table
Payment # — The payment reference number. Click to see full payment details.
Invoice # — Shows up to the first 5 invoices linked to each payment. Hover the info icon to see all invoices if there are more than 5.
Status — The same payment status that Etsy or Depop sees in Coupa.
Payment Method — Etsy and Depop pay via Bank Transfer only.
Payment Released Date — The date your payment will be included in our settlement run.
Total — The total value of the payment.
Actions — Any available actions relating to the payment, if applicable.
Payment statuses explained
Payment statuses explained
Your invoice has been received and is awaiting review by our AP team.
Your payment has been approved and is included in the next Thursday settlement run.
Payment has been released and sent to your bank account.
The payment has been voided. Contact invoice@etsy.com if unexpected.
Common Questions
Common Questions
My payment hasn't arrived — what should I do?
1. Check the Invoice Status
Your invoice must pass our AP team review before it is paid. Go to the Invoices tab and filter by status:
Pending Approval: We are still reviewing the invoice.
Disputed: There may be a mismatch with your PO, pricing, or tax details. Click on the specific invoice to view any comments from the buyer.
Processing: The invoice is approved and with Accounts Payable.
2. View Payment Receipts
If the status shows Approved or Processing, go to the Payments or Payment Receipts tab in the CSP:
Click on the specific payment line to see linked invoices and the exact issue date.
Check if your customer is using Coupa Pay (embedded digital payments), which will show the exact disbursement status or virtual card details.
3. Verify Your Account Details
Delays are frequently caused by mismatched data. Navigate to the Admin tab and verify:
Remit-To Address: Ensure the address listed on your invoice matches the remit-to details in your profile.
Bank Details: Double-check your routing and account numbers for accuracy.
If you still can't locate your payment, please contact our team: suppliers@etsy.com
How do I update my banking information?
To update your banking information in the Coupa Supplier Portal (CSP), you generally need to submit a Remit-To request or a supplier information update form, as individual customer requirements can vary.
Follow these steps to submit your new details:
Log in to your Coupa Supplier Portal account.
Go to the Profile tab in the main navigation menu.
Select Manage Payment Information (or Business Profile -> Information Requests, depending on your customer's specific setup).
Under the payment settings, select the Remit-To section and click Add Remit-To.
Select Bank Account as the payment type and enter your new details (e.g., routing/sort code, account number, SWIFT/BIC).
Upload supporting documentation (e.g., a voided check or official bank letter) if prompted.
Save and submit the form for your customer’s approval.
Note: If you are replacing an old account, ensure you go back to your existing bank details and mark the old one as Inactive to avoid confusion.
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