OUR INVOICING PROCESS

How to create and submit invoices through the Coupa Supplier Portal — the fastest, most transparent way to get paid.

Before you start, two things to check first:

Before you can view POs and create invoices in the CSP, make sure these two steps are complete.

1- Onboarded via Certa

You must be fully onboarded with us through Certa before POs will appear in the CSP.

Onboarding guide →

2- Registered on the CSP

You must have a Coupa Supplier Portal account set up and connected to Etsy or Depop.

CSP registration guide →

3- A Valid Purchase Order

You must have a valid PO from Etsy or Depop to invoice against.

Finding your PO →

How to submit your invoice in the CSP

Step 1: Find your Purchase Order (PO)

Click on the Orders tab and locate the PO you need to invoice against. You can click the PO number to review the details first.

Step 2: Click the gold coins icon

On the relevant PO row, click the gold coins icon to the right. This opens the Create Invoice page. Alternatively, open the PO and select Create Invoice.

Step 3: Fill in the invoice form

Complete all required fields. A few things to keep in mind:

▶ The invoice number must be unique and match the number on your attached PDF invoice. Attach your PDF using the Add File link next to Attachments.

ⓘ If an exchange rate box appears, enter today's rate

If addresses don't appear, click the magnifying glass to select them — if nothing is selectable, your e-invoicing setup is incomplete
If there are multiple invoices for one PO, submit each separately

Step 4: Review and edit line items

If you need to remove a PO line (e.g. invoicing one month from a year-long PO), click the red X next to each line you're not using. Once done, click Calculate to update the total.

Step 5: Enter Tax amount

Enter a numeric tax amount only in the tax field — no descriptions or labels. If there is no tax, leave the field blank. Click Calculate again once entered.

! Do not type a tax description or code — numbers only. Entering text will cause the invoice to error.

▶ For VAT invoice requirements, see Irish Revenue guidance.

Step 6: Save or Submit

When your invoice is complete, click Save as Draft to finish later, or Submit to send it to us.

Rejected or disputed invoices

If your invoice has been rejected or disputed, follow the relevant steps below.

How do I correct a disputed invoice?

Log into the Coupa Supplier Portal
Select Invoices
Select the Resolution under Actions — the invoice status will show as "Disputed"
Make the amendments advised by our Accounts Payable team and resubmit

How do I correct a rejected invoice?

Update your invoice based on the feedback provided by our Accounts Payable team and resubmit it as a new invoice.

Alternative ways to invoice outside of Coupa

⚠️ CSP invoicing is mandatory for all Etsy and Depop suppliers.

Any invoices submitted outside the CSP will be rejected. Exceptions are only granted for Legal, revenue and one-time vendors — contact supplier@coupa.com for more information.

What happens next?

Once your invoice is submitted in Coupa, our Accounts Payable team will review and process it. You can track its status at any time from your CSP account.

→ Ready for the next step? Learn how to track/check for your payment.

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