How to receive and find your PO
A full introduction on our Purchase Order (PO) process and how to find your POs in Coupa.
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Before you start, two things to check first:
Before you can view POs and create invoices in the CSP, make sure these two steps are complete.
1- Onboarded via Certa
You must be fully onboarded with us through Certa before POs will appear in the CSP.
2- Registered on the CSP
You must have a Coupa Supplier Portal account set up and connected to Etsy or Depop.
How to find your PO in Coupa
How to find your PO in Coupa
PO creation is owned by your Etsy or Depop point-of-contact. Once a PO has been raised for you, here's how to find it.
Step 1: Go to Orders
Step 1: Go to Orders
From the main menu, select Orders.
Step 2: Select Etsy as your customer
Step 2: Select Etsy as your customer
Use the Select Customer dropdown in the top right corner of the Orders page to choose Etsy.
Step 3: Browse your Purchase Orders
Step 3: Browse your Purchase Orders
Once the customer is selected, your PO table will load. Click any PO number to open it and review the full details.
Step 4: Create an invoice from your PO
Step 4: Create an invoice from your PO
When you're ready to invoice, click the gold coins icon on the relevant PO row to begin creating your invoice.
Common issues
Common issues
I can't see my PO
The PO may not have been created yet. Contact your Etsy or Depop point-of-contact and ask them to start the PO process.
Not sure who your contact is? Email procurement@etsy.com and we'll investigate and provide you with a contact.
I can't find Etsy (used for Etsy/Depop) in the customer dropdown
This usually means no PO has been created yet. Contact your Etsy or Depop point-of-contact and ask them to raise one.
If a PO has already been confirmed by your contact and the issue persists, email procurement@etsy.com and we'll follow up with next steps as soon as possible.
I'm trying to add Etsy/Depop but the name is greyed out. What should I do?
I'm trying to add Etsy/Depop but the name is greyed out. What should I do?
A greyed-out customer name means the customer account exists in the CSP but is not yet linked to your supplier profile. This typically happens when:
Etsy/Depop hasn't sent you an invitation yet.
The invitation was sent to a different email address than the one you registered with.
A previous connection attempt failed or expired.
How to resolve it:
Go to the Select Customer dropdown in the top-right corner of the CSP. If the 'Etsy' name appears but is greyed out, do not click it.
Contact suppliers@etsy.com and ask us to re-send the CSP invitation to the exact email address you used to register.
Click the link in the new invitation email to activate the connection.
Once linked, 'Etsy' name should appear as active (no longer greyed out) in your dropdown.
If it doesn't appear at all (not even greyed out), try sending a connection request from your CSP account. Go to Setup → Connections → Search and look for the customer.
If your search attempts are exhausted, contact supplier@coupa.com to reset them.
If none of the above works, email supplier@coupa.com with your CSP account email and the customer name you're trying to access.
▶ You don't see your question here? Please refer to our FAQ.
What happens next?
What happens next?
Once you've located your PO, you're ready to start the invoicing process.
→ Ready for the next step? Learn how to create your invoice.
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