1. Please access the link below.
   Enkor stay 

2. Please set your preferred location, desired booking dates, and number of guests on the link above, then click the 'Search' button.
   OR you can do it via 'Search on the map'.
   * The reservation period must be 30 nights or longer. 

3.  After checking the available rooms, you can easily make a reservation!
   
   

1. Please access the link below.
   Enkor stay 

2. Please set your preferred location, desired booking dates, and number of guests on the link above, then click the 'Search' button.
   OR you can do it via 'Show map'.
   * The reservation period must be 30 nights or longer. 

3.  If there is any room can select, you can make a reservation!

• If you need to double-check or if you have any further questions, please refer to the link below and contact the host!
  
  👤How to contact host?  
  
  

We will send it to the email registered in the reservation information 7 days and 1 day before move-in.

Please check the mailbox and spam mailbox.

• Accommodation: Rental fee

• Utility: Utility bills and maintenance fee

• Enkor Service: Platform usage fee

• Check-out cleaning fee: Cleaning fee after check-out

As you know, Accommodation, Utility, Enkor service, and Check-out cleaning fees are all included at the time of booking, so no additional payments are required after making a reservation.

*However, please note that compensation claims may be made for any damage or loss of provided items.

Our minimum booking period is 30 nights.
If you set the duration to less than 30 nights, please note that it may be challenging to make a reservation. 

There are no discounts provided directly by the platform itself.
If you are curious about the possibility of additional discounts, please contact the host of the respective branch to inquire. 

⭕Yes, it is possible.

 Reservation extensions can be done as follows:

1. Log in to Enkor Stay.

2. Go to 'My Accounts' and select 'My Bookings.'

3. Click the 'Extend' button under 'Stays' to proceed.

If you would like to check the possibility of an extension, please contact the host!

⭕Yes, it is possible.

 Reservation extensions can be done as follows:

1. Log in to Enkor Stay.

2. Go to 'My Accounts' and select 'My Bookings. -> 'Stays'.

3. Click the 'View details' button under 'Stays' to proceed.

4. Click the 'Booking cancellation'. 

Based on the existing reservation schedule and cancellation attempt date, penalties will be imposed before cancellation, and the remaining amount will be automatically refunded.

If you are wondering about the cancellation policy, Please read Enkor's guest policy below. 

Before requesting a reservation change, please check the ENKOR policies at the link below.

 🔴Guest Policy 

After you have reviewed our regulations, please compose a message following the template below and contact the ENKOR CX Team!

[Request for reservation change]

• Name :

• Branch(location with room number) :

• Original booking period :

• Desired reservation period to change :

• Request date :

We typically only accept payments through our official website. 

If you have encountered difficulties with payment despite multiple attempts on our website, please inform the Enkor Team. 

You can check the guest policy at the link below!
Please make sure to check before making a reservation :)

🔴Guest Policy 

Installment payment is a method where the rent is divided and automatically paid on the 1st of each month when residing for more than 3 months(90 nights).

(For extended stays exceeding 60 nights, you have the option to choose installment payments.)

During the first installment payment, all fees and management costs are charged, and the rent from the move-in date to the end of the following month is billed together, which may make the initial payment relatively high.

 However, from the next installment onwards, only the rent will be charged, so you don't need to worry!

The lump-sum payment is a method of paying all rent and fee management costs for the reservation period at once. 

⭕ Yes, it is possible. 

However, please be aware that there may be cases where the payment cannot be processed due to insufficient funds caused by exchange rates OR daily limits in payment.
So please check the exchange rate and balance before making the payment! 

Once the payment is completed, a receipt will be sent to the email address you provided during the payment. 

Please check your inbox or spam folder. 

Please check Enkor's policies regarding cancellations and refunds at the link below.
🔴Guest Policy 

It takes about 10 business days usually. 

However, it can take more time depending on to the bank and card.

1. Within 7 days after payment and 61 days prior to move-in.

2. Within 24 hours after payment and within 60 days prior to move-in.

🅾️ Yes
We treat extension reservations as separate bookings. 

Therefore, when extending your reservation, the amount excluding the check-out cleaning fee will be charged again.