• Where can I manage my account?
  
  Go to ‘My Account > Personal info > My Profile’, then you can manage your account.
  
  

• Can I change my passwords?
  
  Go to ‘My Account > Personal info > My Profile > Login & Security > Password” and click “Edit”. Then, you can change your password.
  
  However, if you have logged in with your Google account, password change is not possible!
  
  

• Can I change my email address?
  
  No, you can’t change your email address. If you want to use another address, you could sign-up again by using your new email address.

If you encounter a system error while attempting to make a reservation or while using our website, please follow the steps below to report it to the ENKOR CX Team:

1. Click on the 'help' icon at the bottom right of the website.

2. Click on the 'Inquiry' button.

3. Select 'I'm a current resident!' > 'Other Inquiry' > 'I need customer service.' Then, fill out the form as shown in the attached image and submit it.

*Please take a screenshot of the portion where the error occurred and send it to us. It will help us identify the issue. Thank you for your assistance. 

• Enkor office hours  10:00AM ~ 6:00 PM(Mon-Fri)
  
  * Only emergency duty on weekends and holidays.
  
  You can contact us via  Email,  Channel IO, or Enkor Stay Message.
  
  Please check the footer and helpful information! 

On holidays such as Sundays, only emergency duty will be enforced. 

For more details, please check the banner on the FAQ page.

❌It is not possible.
Unfortunately, we do not provide a separate tax refund service.