Chromebook Troubleshooting

Troubleshooting Tips

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1. Shut Down, Then Restart

Do not just Sign Out or close the Chromebook lid; actually Shut Down. Once you sign out, there will be a Shut Down button in the lower-left corner and a shut down button within the settings pop-up window in the lower-right.

2. Clear Your Chrome Browsing DatA

Get in the habit of doing this every 1-2 weeks. Also use this when websites or images won't load.

visual animation of "Steps" to clear browsing history


  • Expand the Chrome Menu (3 vertical dots in the upper-right corner).
  • Hover over More Tools.
  • Click Clear Browsing Data.
  • In the pop-up window, set the Time Range to All Time.
  • Click Clear Data.
  • Repeat as needed. (We recommend making this a weekly habit.)

View the Step-by-Step Guide >>>

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3. Remove Your Profile From The Chromebook

After you sign out, click the tiny down-arrow next to your name on the login screen. Select "Remove this user" and click "Remove this user" again. (If you have trouble clicking "Remove user," once you have signed out of the Chromebook, click the "tab" key to select the tiny down-arrow next to your name, then click "enter" three times.)

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4. Check your WIFI (internet) connectivity

Sometimes it helps to disconnect/forget the network, then reconnect. You can do so within your Settings on the Chromebook.

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5. Update Your Chrome OS

Your Chromebook operating system (Chrome OS) is supposed to update automatically, but sometimes it gets behind. If it gets more than two versions behind, it stops auto-updating. Follow these steps to update your Chrome OS so you are running smoothly.

Tried ALL five steps above, carefully following all the directions, and are still stuck? Take your Chromebook to the "Chromebook Manager" (this is a specific staff member) at your school.