Chromebook Troubleshooting
Troubleshooting Tips
1. Shut Down, Then Restart
Do not just Sign Out or close the Chromebook lid; actually Shut Down. Once you sign out, there will be a Shut Down button in the lower-left corner and a shut down button in the lower-right.
2. Remove Your Profile From The Chromebook
After you sign out, click the tiny down-arrow next to your name on the login screen. Select "Remove this user" and click "Remove this user" again. (If you have trouble clicking "Remove user," once you have signed out of the Chromebook, click the "tab" key to select the tiny down-arrow next to your name, then click "enter" three times.)
3. Delete Your Chrome Browsing DatA
Get in the habit of doing this every 1-2 weeks. Also use this when websites or images won't load.
Steps
Expand the Chrome Menu (3 vertical dots in the upper-right corner).
Click Delete browsing data.
In the pop-up window, select the Basic tab.
In the drop-down menu, set the Time Range to All time.
Make sure the boxes are checked next to "Browsing history", Cookies and other site data", and "Cached images and files."
Click Delete data.
Repeat as needed. (We recommend making this a weekly habit.)
View the Step-by-Step Guide >>>
4. Update Your Chrome OS
Your Chromebook operating system (Chrome OS) is supposed to update automatically, but sometimes it gets behind. If it gets more than two versions behind, it stops auto-updating. Follow these steps to update your Chrome OS so you are running smoothly.
5. Check your WIFI (internet) connectivity
Sometimes it helps to disconnect/forget the network, then reconnect. You can do so within your Settings on the Chromebook.
Tried ALL five steps above, carefully following all the directions, and are still stuck? Take your Chromebook to the "Chromebook Manager" (this is a specific staff member) at your school.