Puso at  Galing 

sa   Serbisyo

Serbisyong Galing sa Puso

The DSWD adopted the Performance Governance System (PGS) Pathway in pursuit of continued excellence as it relentlessly realize its vision, fulfill its mandate, and exemplify an improved quality of governance through its core values—Maagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad.  With a long-term goal, the DSWD along the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey: 


"Puso at Galing sa Serbisyo,

Serbisyong Galing sa Puso"

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DSWD achieved the Performance Governance System Proficiency Level



The Strategy Map is the visual representation of the Department's Strategy. It shows how the organization intends to realize its vision and implement its mission that is founded on its core values. In order to do this, it must ensure that its Strategic Focus or position leads to a valuable contribution to the national government's poverty reduction efforts, also known as the agency's organizational outcomes. Reaching its Strategic Focus requires delivering its Core Process Roadmaps. These contain the Major Final Outputs of the Department that outline the goods and services for its clients. To make it possible, it also contains the Support Process Roadmaps which entails organizational transformation and improvements, to ensure that the outputs delivered lead to reform and breakthroughs.

Recalibrated DSWD Strategy

Administrative Order No. 18, Series of 2020

Following the Strategy Review in December 2021, Strategy Refresh sessions with the management were conducted to produce a refreshed strategy that is responsive to the new context in pursuit of the DSWD mandate.  This means, a refinement of strategic position and roadmaps in order to produce the intended breakthroughs.

The Strategic Focus on the steering (enabling role) and rowing (implementing role) of the Department remained, but with a new position along disaster management.  It primarily aims for an improved disaster response capability of the DSWD.

This development paved way for the Disaster Management Roadmap as additional Core Process Roadmap which carries both the steering and rowing mandate of the Department.


"Everyone is a Governance Warrior".  The Secretary addressing the DSWD PGS Focals on its 2021 Cascading Session.  This is anchored to the Department's interim strategy - the DSWD SULONG Recovery Plan 2021-2022. 

DSWD_Updated Governance Documents.pdf

DSWD Strategy 2028, DSWD SULONG Recovery Plan,  and Performance Governance System (PGS) Basics

The PGS is a holistic and collaborative framework for designing, executing, monitoring, and sustaining roadmaps to reform. It raises the standards of strategy setting for Philippine public sector institutions that work beyond operational effectiveness and complement process improvements while giving premium to its agency’s mandate into a world-class public service.

The DSWD Strategy Map 2028 was developed to provide the strategic focus to deliver its mission by facilitating coordinated efforts and the convergence of different partners and stakeholders. It intends to mobilize and steer social protection and social services to address poverty reduction.

However, with the advent of the COVID pandemic, the DSWD strategy towards basecamp 2022 and 2028 was adversely affected.

In response to this, the Department recalibrated its targets and deliverables. The Strategic Focus Utilized to Leverage Our Nation's Good Governance Recovery Plan or the DSWD SULONG Recovery Plan 2021-2022.

The DSWD envisions that the Plan will contribute to the protection of vulnerable sectors through responsive and appropriate social protection programs and services.

Currently, the DSWD underwent a Strategy Refresh, taking into consideration the agency's performance on its emerging breakthroughs; preparation for the next stage of the PGS Pathway; continuing situation of the pandemic; devolution of programs and services to the LGUs; delayed passing of the law creating the Department for Disaster Resilience; and upcoming National Elections, among others.


Recalibrated DSWD Strategy and PGS Journey Orientation

1. DSWD Strategy and PGS Journey Orientation AVP 1.mp4

Slide Presentations

SULONG Recovery Plan 2021-2022 Pres ver March 10 2021.pptx
DSWD Strategy 2028 (Refreshed strategy design) - AO 11 S2022 - v22Mar2022.pptx

https://osm.dswd.gov.ph/home