2026 LDI CONDUCTED:

Regional Rollout on the Protocols and Guidelines for Planning and Managing DSWD Events and Workshop on Event Directing, Hosting, and Ushering

The Regional Rollout on the Protocols and Guidelines for Planning and Managing DSWD Events and Workshop on Event Directing, Hosting, and Ushering is scheduled to take place on March 3 and 4, 2026, at the DSWD FO VI Operation Center on M.H. Del Pilar St., Molo, Iloilo City. This two-day intensive training aims to gather designated focal persons and staff from various units within the Field Office VI to standardize the agency's event management procedures. By conducting this rollout, the department ensures that all regional personnel are aligned with the official national protocols for organizing high-level meetings, community payouts, and official ceremonies.

The primary objective of this event is to institutionalize a unified "playbook" that ensures every DSWD activity is executed with professional precision, fiscal responsibility, and administrative consistency. Participants will undergo specialized workshops to master the technicalities of event directing, the art of professional hosting, and the nuances of VIP ushering and guest relations. Ultimately, the rollout seeks to enhance the capacity of staff to represent the Department's institutional identity effectively, ensuring that every public interaction reinforces the DSWD’s commitment to prompt and compassionate service.

2025 FACE-TO-FACE CONDUCTED TRAININGS

ENHANCED CUSTOMER EXPERIENCE SKILLS TRAINING (ECEST)

More About Enhanced Customer Experience Skills Training

Pursuant to the memorandum from the Secretary on the strategy to ensure Ease of Doing Social Welfare Services, all DSWD Officials and Personnel are directed to support and adhere to the DSWD Quality Policy and the DSWD Quality Management System (ISO 9001:2015 standards). Part of the Department's commitments embodied in the Quality Policy is to work with integrity, professionalism, and adhere to ethical standards, giving primordial importance to client satisfaction and quality service, and to demonstrate genuine concern for all DSWD clients at all times. This is where the Enhanced Customer Experience Skills Training enters the scene.

The conduct of the Customer Experience Skills Training for the Public Sector is an action to institutionalize service quality standards in the Department. Moreover, the branding of "Angel in Red Vests" will be integrated into this training. This campaign introduces the dedicated individuals behind DSWD's efforts, committed to serving those in need with dedication and selflessness, and striving to make a positive impact on society. The goal of Angels in Red Vests is to instill a sense of pride among DSWD social workers and to inspire others to join and become part of DSWD. Therefore, the integration of this campaign into the Customer Experience Skills Training will assist DSWD personnel in delivering excellent customer service, embodying the characteristics of the Angels in Red Vests.

Enhanced Customer Experience Skills Training of Trainers (ECES- TOT)

The Enhanced Customer Experience Skills Training of Trainers was conducted on October 21-24, 2025 at Days Hotel Iloilo. This 4-day Activity.

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Enhanced Customer Experience Skills Training of Trainers Roll-out

Enhanced Customer Experience Skills Training Rollout

BATCH 1

Enhanced Customer Experience Skills Training Rollout

BATCH 2

Enhanced Customer Experience Skills Training Rollout

BATCH 3

Enhanced Customer Experience Skills Training Rollout

BATCH 4

Enhanced Customer Experience Skills Training Rollout

BATCH 5

Enhanced Customer Experience Skills Training Rollout

BATCH 6

Enhanced Customer Experience Skills Training Rollout

BATCH 7

CIVIL SERVICE REVIEW 2025

Language and Numerical Proficiency Capability Building for DSWD Field Office VI Personnel and Preparatory Review Sessions for the March and August 2025 CSE-PPT

The Department of Social Welfare and Development Field Office VI in its pursuit to provide an enabling environment with equal opportunities for its workforce abound to enable them to have options for their career growth and development, the Agency through the Learning and Development Section facilitated the conduct of Capability Building Along Language and Numerical Proficiency for DSWD Field Office VI Personnel cum Review Sessions For Civil Service Examination - Pen & Paper Test (CSE-PPT) for March 2025 and August 2025 Takers.

2025 LDI CONDUCTED:

MOTIVATING YOURSELF AND YOUR TEAM

The Learning and Development Section (LDS) have conducted an in-house webinar entitled "Motivating Yourself and Your Team" on September 23, 2025 at 1:00PM to 5:00PM via Zoom.

This learning and development activity aims to equip DSWD employees with practical knowledge and strategies to enhance personal motivation, strengthen team dynamics, and foster a supportive and inclusive work environment.

SECURE USE OF AI

As artificial intelligence (AI) tools become increasingly integrated into workplace processes, it is essential for DSWD personnel to understand both the opportunities and risks associated with their use.

The "Secure Use of AI" webinar conducted on August 19, 2025 sought to promote the responsible and secure use of AI tools in alignment with DSWD’s data protection policies and ethical standards.

PERSONALITY DEVELOPMENT

As part of the Department of Social Welfare and Development's effort to promote professional development through different Learning and Development Interventions (LDI), the DSWD Field Office VI through its Human Resource Management and Development Division (HRMDD) conducted an In-House Webinar entitled "Personality Development for Self- improvement of DSWD Employees" on June 18, 2025 (1:00-5:00PM).

This webinar aimed to empower DSWD employees with the knowledge and tools necessary to foster personal growth, improve emotional intelligence, and enhance professional skills, ultimately leading to improved performance, interpersonal relationships, and overall well-being in the workplace.

2025 HR KNOWLEDGE FAIR

The 2025 HR Knowledge Fair organized by the Human Resource Management and Development Division (HRMDD) of DSWD Field Office VI aims to provide a platform for the effective dissemination of key updates, policies, and processes related to Human Resource (HR) management. This event, conducted on May 28, 2025, was designed to serve as an avenue for DSWD Field Office VI staff—across all organizational levels—to listen, learn, and relearn the most relevant information for their roles.

PHISHING AND SOCIAL ENGINEERING AWARENESS

As digital threats continue to evolve, phishing and social engineering remain among the most common and effective tactics used by cybercriminals. This webinar on Phishing and Social Engineering Awareness aimed to empower personnel with the knowledge and vigilance necessary to identify, avoid, and report such attacks. This year, the RICTMS and LDS hosted a series of webinars beginning with the topic, “Introduction to Cybersecurity,” presented on March 5, 2025.

INTRO TO CYBERSECURITY & EMOTIONAL MATURITY IN THE WORKPLACE

In support of promoting DSWD as a safe workplace for all staff, the Learning and Development Section in partnership with our RICTMS have conducted its first quarter back-to back webinars entitled: “Introduction to Cybersecurity” and “Emotional Maturity in the Workplace” on February 26, 2025 via Zoom.

2024 LDI DOCUMENTATIONS:

FOSTERING PSYCHOLOGICAL SAFETY: CREATING A SAFE WORKPLACE WEBINAR

The Learning and Development Section (LDS) recently conducted a webinar entitled "FOSTERING PSYCHOLOGICAL SAFETY: CREATING A SAFE WORKPLACE WEBINAR" last November 26, 2024 via Zoom and YouTube. The said webinar was attended by virtual participants from the different divisions, programs, sections, and units of DSWD Field Office VI.

WATCH REPLAY HERE

FINANCIAL LITERACY 101 WEBINAR

The Learning and Development Section (LDS) recently conducted a webinar entitled "Money Talks: Financial Literacy 101" last July 22, 2024 via Zoom and Youtube. The said webinar was attended by 988 virtual participants from the different divisions, programs, sections, and units of DSWD Field Office VI.

WATCH REPLAY HERE

STRESS MANAGEMENT WEBINAR

The Learning and Development Section (LDS) recently conducted a webinar entitled "Stress Management for Better Mental Health" last June 21, 2024 via Zoom. The said webinar was attended by 719 virtual participants from the different divisions, programs, sections, and units of DSWD Field Office VI.

WATCH REPLAY HERE

2024 LDI CONDUCTED

2023 LDI CONDUCTED

2022 LDI CONDUCTED

WATCH HERE : DAY 1

WATCH HERE : DAY 2

FACE-TO-FACE CONDUCTED TRAININGS

TEAM-BUILDING ACTIVITY CUM LEARNING SESSION OF ADMIN CLUSTER

The Administrative Cluster of DSWD FO-VI composed of the Financial Management Division, Administrative Division, and Human Resource Management and Development Division recently held a team-building activity cum learning session last December 1-3, 2023 at Solina Beach Resort, Carles, Iloilo. Different activities conducted such as giving provision of assistance to mentally-challenged children in Carles, gift-giving for the Pantawid children beneficiaries in Brgy. Guinticgan, Zumba and different kinds of fun games.

SKILLS ENHANCEMENT TRAINING FOR AAs

The Learning and Development Section (LDS) has successfully conducted the Skills Enhancement Training for DSWD Field Office VI administrative support staff. The two-day training was conducted in two batches and were participated by administrative support staff from the different divisions, programs, and sections of DSWD FO6.

Different subject matter experts were invited to talk about relevant topics along administrative functions of staff including legal matters, records management, administrative communication, customer service, and personality development.

TEAM-BUILDING ACTIVITY CUM LEARNING SESSION OF ADMIN CLUSTER

The Administrative Cluster of DSWD FOVI composed of the Financial Management Division, Administrative Division, and Human Resource Management and Development Division recently held a team-building activity cum learning session last November 25-26, 2022 at Raymen Beach Resort.

ICT SKILLS ENHANCEMENT TRAINING

The Regional Information and Communications Technology Management Section (RICTMS) conducted skills enhancement training for middle managers and technical staff of DSWD Field Office VI last June 28, 2022 to July 1, 2022. The said activity provided learning intervention to concerned staff on the different ICT topics including cyber-security, Google Workspace, service automation, and more. A representative from the Department of Information and Communications Technology (DICT) - Mr. Joel P. Garcera, MMIT, also imparted knowledge to participants along cyber security awareness.