The latest Mobility All Hands Meeting was an opportunity to celebrate our progress, reflect on our strategy, and reinforce our commitment to those who drive our success—our drivers and teams. Here’s what you need to know!

Juan Andrés Panama, Head of SSL Mobility highlighted our region's best overall results as a regional organization within IBG, emphasizing that this success was built on long-term projects started in 2023. These initiatives have shaped the industry and reinforced our impact. 

Looking ahead, he noted that 2025 sets a high bar, but with the momentum already in place, we’re positioned for another breakthrough year. We’re setting the stage for an even bigger impact, expanding our reach and ensuring our platform remains the best choice for drivers and riders alike.

Today’s deep dive, led by Vero Cevallos, focused on the core pillar "Here for You" that is all about strengthening our Driver Loyalty. It prioritizes the three key factors that drive long-term loyalty:

• Safety – Addressing their #1 concern.

• Earnings – Ensuring fair and sustainable income. 

• Emotion – Building trust and connection.

A great example of this is PAX Verification, a key safety initiative designed to enhance passenger verification, making trips safer and more trustworthy for our drivers.