Great leadership drives great success. This is your dedicated space to inspire, empower, and lead your team to excellence. Explore all the essential processes, tools, and direct support channels you need to confidently guide your team through every milestone of their Devoteam journey.
Employee LifecycleÂ
Onboarding Ticket
(Service Desk > Onboarding > Onboarding (Pre-Onboarding) )
Project Assignment to Employee Ticket Â
(Service Desk > Business > Project Assignment to Employee)
💡 Disclaimer: Use this ticket to assign full-time/part-time employees or trainees with a Devoteam employment contract to a project (For internal staff)
Project Assignment to Service Provider Ticket
(Service Desk > Business > Project Assignment to Service Provider)
💡 Disclaimer: Use this ticket to assign third-party consultants, freelancers, or subcontractors to a project (For external staff)
Service Provider (Contingent Worker - Contract Termination)
(Service Desk > Service Providers > Service Provider - Contract Termination)
Hiring & Recruitment
If you have questions about our recruitment processes or talent attraction programs, in this section you'll find all documentation on internal and business needs, foreign talent, IEFP internships, internal mobility and the SmartRecruiters Hub.Â
Onboarding
Welcome your team members and help them settle in smoothly. In this section, you can review the Onboarding Process and all the necessary tickets to ensure that no step is overlooked.
Offboarding
Ensure a smooth departure for your team members. Find our step-by-step offboarding process, reference letter templates, and the service provider contract termination ticket below.
Career & Development
Job Descriptions Process
Contract Changes
Manager Change Ticket (change the manager of a single employee or a set of employees)
(Service Desk > Business > Manager Change)
Learning & Development Policy - Training Plan
Learning & Development Policy - Addendums CriteriaÂ
Other useful Links
Email: pt.hr.learning.development@devoteam.com
Performance
In this section, you'll find all the resources to guide your team performance evaluation—including the full appraisal process, Workday step-by-step guides and email templates to request client feedback.
Career Management
In this section, access all resources to drive your team's growth — from career development plans and operational models (Eagle & Eagle Lite) to AI talent progression initiatives.
Learning & Development (L&D)
In this section, access L&D funding policies, request guides, and detailed Q&As on mandatory trainings, e-learning platforms, and Workday L&D to empower your teams learning journey.
Management Tools
Our people management tool. With Workday, you can manage your team personal and professional data, including compensation info, performance goals, etc. In this section, you’ll find Training Cards to guide you.Â
Evernast
Our time and expense tracking platform. You can manage your team’s time tracking, absences, and expenses. In this section, you’ll find all the tutorials and frequently asked questions below to help you get the guidance you need.
Employee Support
Vacations & Leaves of Absence
(Service Desk > Administrative > Vacations & Leaves of Absence - Info Request)
💡 Please note: Vacation and leave requests must be submitted via Evernast. Use this ticket strictly for asking questions or requesting information.
Generic Admin Question (DAF)
(Service Desk > Administrative > Generic Administrative (DAF) Question
Request Meal Card info
(Service Desk >Â Compensations & Benefits > Request Meal Card info)
Request Health Insurance info Â
(Service Desk > Compensations & Benefits > Health Insurance - Info Request)
Include Family in Health Insurance
(Service Desk > Compensations & Benefits > Health Insurance - Include Family)
Generic Tech Support
(Service Desk > Tech Support > Generic Tech Support)
Request a Monitor
(Service Desk > Equipments > Monitor)
Request Laptop Components
(Service Desk > Equipments > Laptop - Components)
Request a Mailing List
(Service Desk > Tools & Users > Google - Group / Mailing List)
Request Office 365
(Service Desk > Tools & Users > Microsoft 365 (office | teams) )
User account troubleshoot
(Service Desk > Tools & Users > Google - User Troubleshoot)
Development tools
(Service Desk > Tools & Users > Corporate Tools)
Generic Software
(Service Desk > Tools & Users > Generic Software)
Questions about Evernast
(Service Desk > Tools & Users > Evernast)
Meeting Room Booking Outside DVT Offices
(Service Desk > Meeting & Events > WorkSpace/Meeting Room Booking Outside DVT Offices)
Travel or Accommodation Scheduling
(Service Desk > Travel > Travel Request - Transport and/or Accommodation)
Auditorium Reservation Ticket - Lisbon (9th floor)
(Service Desk > Meeting & Events > Auditorium)
Catering Request Ticket (Food for an event)
(Service Desk > Meeting & Events > Catering Request)
Employee Services & Support
Does your team have questions about administrative processes or benefits? Use the tickets below to request information about meal cards, health insurance, and general administrative issues.
IT & Tech Support
Need equipment or technical support for your team? Use the links below to request monitors, laptop components, software access (Office 365, dev tools) and general tech troubleshooting.
Travel & Events Support
In this section, access support tickets and guidelines for business travel and event logistics — including transport, accommodation, auditorium and external space bookings, catering requests and the Business Travel Policy.
Wellbeing & CSR and Marketing
Support your team's well-being and engagement. Explore our ethical guidelines and CSR initiatives, and use the ticket to suggest new partnerships or give feedback on current partnerships.
In this section, find the direct link to the Devoteam Branding Zone for all official brand resources, logos, and presentation materials.
 If you need any support, please contact pt.people.first@devoteam.com.