"SDO of CSFP Champions Benchmarking Initiative to Elevate Excellence in Public Education Service"

In its steadfast commitment to upholding the highest standards of performance and service, the Schools Division Office (SDO) of the City of San Fernando (CSFP) under DepEd Region III embarked on a strategic benchmarking initiative on January 23, 2025. The activity, focused on the Philippine Quality Award (PQA) and Performance Governance System (PGS), was hosted by the Schools Division of Tarlac Province. This endeavor underscores the SDO CSFP's dedication to delivering exemplary services and achieving transformative milestones for its stakeholders.

This initiative was spearheaded by the Division’s esteemed and visionary leaders, OIC-Schools Division Superintendent Dr. Shirley B. Zipagan, CESO VI, and Assistant Schools Division Superintendent Dr. Jerry Dimla Cruz, DEM, CESO VI. They were ably supported by Division Chiefs Dr. Jean R. Canlas (CID) and Dr. Lawrence G. Agapito (SGOD), along with a core team of Unit Heads. Upon their arrival, the team was warmly received by the Schools Division of Tarlac Province, reflecting the spirit of collaboration and shared aspirations for excellence in education governance.

In his welcoming address, Schools Division Superintendent Jessie D. Ferrer, CESO V, expressed unequivocal support for SDO CSFP's commitment to excellence, emphasizing the transformative impact of accreditations such as PQA and PGS on public service delivery. He highlighted the vital role of continual improvement as a cornerstone for sustained success and relevance in today’s educational landscape.

The benchmarking activity featured a comprehensive presentation by Education Program Supervisor Joey G. Quizon, who provided an in-depth overview of PQA and PGS frameworks. He shared valuable insights into SDO Tarlac Province’s accreditation journey, inspiring the SDO CSFP team to embrace the challenges and rewards of achieving these prestigious certifications. The session fostered a dynamic exchange of ideas, with clarifications on processes and best practices addressed in an engaging dialogue.

In her closing remarks, Dr. Zipagan conveyed heartfelt gratitude to the SDO Tarlac Province for their warm hospitality and for generously sharing their knowledge and experiences. She also acknowledged the invaluable guidance and encouragement from DepEd Region III, led by Regional Director Dr. Ronnie S. Mallari, CESO V. Dr. Zipagan reaffirmed SDO CSFP’s unwavering commitment to pursuing PQA and PGS certifications, underscoring that these endeavors are not merely about achieving accolades but are integral to ensuring the delivery of relevant, responsive, and high-quality education services.

"With every step we take, we are reminded that excellence is not a destination but a journey—a journey we embark on with resolve and purpose," Dr. Zipagan stated. She emphasized that through robust management systems, collaborative leadership, and stakeholder engagement, SDO CSFP remains steadfast in its pursuit of 100% customer satisfaction and service excellence.

Indeed, in the Schools Division of the City of San Fernando, excellence is not just a goal—it is a shared commitment and a way of life.