Guest Services Management

Available to grades 11 & 12

OUR PROGRAM

According to the American Hotel and Lodging Educational Institute, the hospitality industry continues to grow both nationally and internationally, and with it, the need for qualified employees at all levels. Students who graduate from Grasso Technical High School’s 2-year Guest Management Services program will earn a high school diploma and multiple career credentials.

Advanced Guest Services Management (HM310)

Students in Grade 11 will focus on food and beverage service including dining room and banquet service. Students start to prepare for Skills USA competition and the food and beverage performance assessment. Guest service and business etiquette in the workplace is a primary focus of Grade 11. Juniors continue to develop their portfolio including completion of job applications and cover letters, soft skill development including critical thinking, communication skills and problem solving. Juniors also continue with training through Virtual Business Restaurant and Virtual Business Personal Finance online simulations. Students will demonstrate the highest standard of food safety training by completing ServSafe Certification through the National Restaurant Association. They do extensive preparation for job interviews. Students create a resume and cover letter and do live mock interviews with industry professionals. Students reaching an acceptable level of proficiency may be eligible for Work-based Learning (WBL).