The competition evaluates students’ proficiency in providing customer service. The competition involves live role-playing situations. Competitors demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution, and business etiquette.
Scope of Competition Link - Customer Service
Students who are in a trade with customer service skills only.
*January test to qualify - Yes.
*Regionals to qualify - No.
State Competition Uniform
Students must wear clothing that coordinates with the SkillsUSA uniform. Shirt & pants that match the official uniform for your contest including colors and necessary protective features.
National Competition Uniform
Students must be in official SkillsUSA competition uniform.
Note: There will be a point reduction from students who are not dressed accordingly.
Link to purchase required competition apparel here.