While you may not know every detail or idiosyncrasy of a particular wine, it is important that you have a general understanding of the categories on your establishment’s list. Even if you are not a wine drinker or haven’t tasted much of the list, have a working knowledge of the categories of wines on the list, and have a “favorite” in each. This favorite should be something that is proven and well-received at the location and should be in the mid-range price level. Any guest can see through a server that recommends only the most expensive bottle in the category. 

Additionally, have a by-the-glass or bottle recommendation ready when a guest orders a signature dish. Appearing knowledgeable is key. When a glass or bottle of wine is ordered, repeat the order back to the guest. Be clear and succinct. Be sure that you understand the varietal, brand, and vintage desired. 

Assuming that appropriate, polished glassware is already at the table, approach the host with the bottle of wine he or she ordered. Treat the bottle gently, as though it were special and delicate. Tip the bottle’s top back, toward your body, with the body of the bottle cradled in your arm, label side facing the host. “Present” the bottle to him or her by standing at his or her right side and restate the name of the wine including the varietal, brand, and vintage. (All beverage service occurs from the right of the guest, with your right hand, unlike food service, which is from the left with the left hand). The host will nod or gesture that the wine is what was expected. This is your cue to begin opening. 

Keeping the label facing the host as much as possible, take out your arm or service linen and place over your minor arm, holding the bottle in that same hand. With your other hand, use the wine tool to cut away the foil from the top of the bottle. The foil should be placed in your pocket or apron, not on the table. Once cut away, use your service linen to wipe the mouth of the bottle, removing any dust and debris, and generally cleaning the mouth of the bottle before the cork is removed. Using your wine key, remover the cork from the bottle. Remember, it is not about strength, but rather leverage that allows the cork’s removal. If you have difficulty tableside, practice on by the glass poured wine bottles at the bar, the next shift you work. The bartender will surely allow you to help, offering additional practice. Once the cork is removed, it is placed to the right of the host’s place setting. He or she may choose to smell, keep, or leave the cork altogether.