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What is room service?
Here food is served to guests in their allotted rooms in hotels. Small orders are served in trays.
Major meals are taken to the room on trolleys. The guest places his order with the room service order taker. The waiter receives the order and transmits the same to the kitchen.
Why other guest prefers room service?
Can enjoy meals in the privacy of your room.
Can place orders even at odd hours.
Food is delivered to the room, therefore it saves time
Rooms Service Department
It is generally a sub division of Food and Beverage Department.
The size of the room service staff depends on the size of the hotel, room service hours, and the number of guests who usually order room service.
It is a 24 hours service.
Room Service Manager
Room Service Manager
The highest position in the room service department.
This position demands practical working experience in the room service department and at the same time managerial and administrative skills and knowledge.
Room Service Captain
Room Service Captain
They sell and serve parties in suites along with other responsibilities.
In case when no parties are taking place, at that time they work as supervisors dispatching orders and inspecting tables.
Room Service Servers
They deliver the food to guests’ rooms.
They should be hard-working, and professional but friendly and cheerful. They get enough chances to make a lasting impression on guests.
Order Takers
They are the first contact between the guest and the room service department.
They are salespeople and are knowledgeable about the ingredients of dishes, the daily chef’s special, the names of mixed drinks, the wine list, how much time needed to be served, cooking preparation, etc.
He should be a good listeners.
He should have guest complaint handling competencies since they are the first persons who have to handle complaints of anything goes wrong related to room service
Room Service Cashier
They are from outside of the room service department.
He works for the Accounting Department and is not part of room service but must be easily accessible to the room servers since checks must be posted as quickly as possible.
Room Service Orders Through
Telephone
Interactive TV system
Door Knob Menu
There may be different sections within the room service menu listing the items available at different times of the day, for example:
Breakfast- 6am to 11 am
All-day Dining- 11 am to 11 pm
A La Carte- 7 pm to 10:30 pm
Night Owl Menu- 11 pm to 6 am
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