IN-ROOM SERVICE

BACK

Entering A Guest Room

Respect for a guest’s privacy is the primary consideration when entering a room. The following procedures will usually apply:
1. Approach the room quietly.
2. Knock firmly and say, “Room Service” clearly.
3. Listen to the guest’s response and react accordingly. If there is no response, knock and announce, “Room Service” again. Don’t go in until the guest opens the door or you have been asked to enter.
4. When you have entered, address the guest by name.
“Good Morning,_________. Here is your breakfast.”
Continue to use the guest’s surname while making polite conversation throughout the room service procedure.

Presentation of Room Service Food and Beverages

Exactly where trays are placed and trolleys are set up will vary accordingly to circumstances, depending on the equipment being used, the design of the room, the position of the furniture and the guest’s particular wish. Appropriate procedures are as follows:

Confirm that the tray or trolley is being placed where the guest wants it.
Set them up where directed. Advice the guest of any potential hazard, for example, the hot box or the coffee pot may be too hot to touch.
Position the furniture properly.
Light a candle, if applicable.
Explain the contents of the tray or trolley.
Serve the food and beverages.
Ask the guest if they need anything else.
Present the account for signature.
Explain the clearing procedures. Typically, guests are requested to put trays or trolleys outside their room when they have finished.
Bid goodbye to the guest in a friendly but courteous manner.
Present the signed charged account to the cashier.

THE SEQUENCE OF ROOM SERVICE

BACK

Page updated

Report abuse