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Professional Work Habits and Skills of an F&B Service Staff
A. Present professionally and maintain proper hygiene.
Be at work when scheduled.
Arrive 30 minutes before your shift.
Do not miss a shift.
Advise your supervisor well ahead of time when you are unable to work especially when ill.
Wear the required uniform properly.
Observe appropriate grooming.
Bathe regularly.
Apply appropriate skin and body care.
Put away your cell phones when on duty to avoid being tempted to take selfies or group pictures.
B. Demonstrate a positive attitude in the workplace.
Cooperate with your colleagues.
Offer help and do not wait to be asked.
Always smile.
Appreciate the effort of your colleagues.
Thank coworkers for their help.
Anticipate the wishes and needs of guests.
Treat all guests as VIPs.
Never argue with the guests.
Develop a sense of urgency especially when the establishment is very busy.
C. Communicate effectively.
Use correct and appropriate verbal and nonverbal communication techniques.
Ask questions.
Listen attentively.
Clarify ambiguities.
Confirm messages.
Seek and provide feedback.
Always use polite verbal and non-verbal language
Be mindful of your social, religious, cultural, gender, and/or age-specific differences.
Avoid workplace gossip.
Do not take credit for the work that you did not do.
D. Perform assigned tasks.
Attend in the daily orientation to know the specialty for the day, promotions, available and out-of-stock items, and time of preparation for each food item.
Be familiar with the structure of the food establishment, the location of each room, fire exit, cashier, kitchen, stockroom, storage area, pantry area, etc.
Complete daily tasks according to a designated sequence within the required time.
Give proper treatment to priority requirements.
Advise coworkers when a task is completed and inform them when you are running behind time.
Ask for assistance from others when necessary.
Comply with legislative requirements and internal house policies and procedures.
Work with minimal disturbance to guests.
Keep noise levels at a minimum.
E. Participate in workplace activities.
Maintain work area in proper condition.
Keep the workplace clean and tidy at all times.
Be mindful of factors that may affect workplace safety and security.
Set the proper environment for guest comfort.
Take part in searching for a resolution to problems and issues.
Attend activities intended to improve service delivery and guest experience.
Be willing to assume responsibility.
Do your job regardless of the presence of a supervisor.
Develop a sensibility to identify and assume responsibility.
F. Respond accordingly and quickly.
Respond accordingly and quickly to the following:
Requests for assistance from co-workers and guests.
Customer complaints and workplace conflicts.
Arising situations and/ or emergencies.
Any other anticipated or unanticipated situation requiring action or attention.
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