Problem-Solving During Virtual Learning
As adults, we’ve all encountered issues when using technology. Often problems are minor, but sometimes even the small issues can be very frustrating. It’s possible that the children may encounter obstacles, and there are proactive measures to take that may mitigate the impact of these problems.
Before the school year begins, it’s important to write down this important information:
Other Sites and Passwords
And here are some steps that children can take when they come across a problem with their device or electronic resource:
Let an adult or older sibling know that you are having difficulty.
If the problem is with an assignment, send an email to your teacher at the address that is listed above. If the issue is with your Chromebook, email chromesupport@crsd.org.
In the email, write what you were trying to do and what was not working. Tell them what device you were using. Was it your school Chromebook? If possible, attach the picture or screenshot to the email. Then send the email.
Some things you can do while you wait for a response:
Try to save your work in some way. Maybe take a picture with a phone.
Try a different browser. We suggest using Google Chrome, signed into your CRSD account.
Try to refresh the screen or restart your device.
Ask a classmate and/or Google it.
Come up with another creative way that you might be able to complete the assignment.