It is extremely important to download and save all your text message communication from every transaction. You must choose any downloading platform to capture your communication with clients, agents, lenders, title, etc. The PDF transcripts from your text message logs can be uploaded as a document and saved with the file.
Choose what service you want to use to download. Mike did a training on Imazing below if you are interested in using that tool.
Watch this short Imazing video training to learn more about how it works