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For Text-Only Tech Support, you may text (704) 750-1556
For Text-Only Tech Support, you may text (704) 750-1556
If you need to call, please call the school for assistance. (980) 343-6060
If you need to call, please call the school for assistance. (980) 343-6060
Technology and Instructional Resources Pick Up
Technology and Instructional Resources Pick Up
- Chromebooks
Monday, Wednesday and Thursday - 9AM-12PM for Exchange of Chromebooks or Chargers
Monday, Wednesday and Thursday - 9AM-12PM for Exchange of Chromebooks or Chargers
- Hot Spots
Hot Spots are available through the form below. We are currently working with a limited number of Hot Spots.
Hot Spots are available through the form below. We are currently working with a limited number of Hot Spots.
An email will be sent out everyday if there is a device available to your student. If you did not receive and email, there is no Hot Spot available and we are working on obtaining more.
An email will be sent out everyday if there is a device available to your student. If you did not receive and email, there is no Hot Spot available and we are working on obtaining more.
Directions to pick up a Hot Spot will be included in the E-mail and failure to pick it up will result in it being offered to another student in need.
Directions to pick up a Hot Spot will be included in the E-mail and failure to pick it up will result in it being offered to another student in need.
FAQ and Common Problems
FAQ and Common Problems
"I can not find my ZOOM Link"
"I can not find my ZOOM Link"
Make sure you are on canvas and clicking the correct link. All teachers have Zoom links posted some where on their page.
Make sure you are on canvas and clicking the correct link. All teachers have Zoom links posted some where on their page.
Try checking the Announcement Section on the left side of the page and click the black words on the announcements.
Try checking the Announcement Section on the left side of the page and click the black words on the announcements.
"Access Denied" on Canvas
"Access Denied" on Canvas
If you are seeing Access Denied on Canvas it means that the page you are trying to go to does not exist.
If you are seeing Access Denied on Canvas it means that the page you are trying to go to does not exist.
Do not click on the "live lessons" button and try the announcement section on the left hand side.
Do not click on the "live lessons" button and try the announcement section on the left hand side.
If you are still trying to find your zoom link Email you teacher and ask for a direct link.
If you are still trying to find your zoom link Email you teacher and ask for a direct link.
I Can Not get onto ZOOM
I Can Not get onto ZOOM
If you can not get onto Zoom, close the zoom window entirely and try again. Make sure you are using the right link at the right time.
If you can not get onto Zoom, close the zoom window entirely and try again. Make sure you are using the right link at the right time.
If you are waiting on your teacher to let you in, make sure you have attended the class at the correct time and correct period.
If you are waiting on your teacher to let you in, make sure you have attended the class at the correct time and correct period.
When you are asked to type your name, Type your First and Last Name.
When you are asked to type your name, Type your First and Last Name.
I Forgot my Password
I Forgot my Password
Email your teacher and ask for a Google password reset or a NCedCloud password reset.
Email your teacher and ask for a Google password reset or a NCedCloud password reset.
Are you having trouble with your Technology? Submit a Ticket Here
Are you having trouble with your Technology? Submit a Ticket Here
You may also email, text, or call Mr. Nguyen, our Tech Associate, who may be able to assist.
You may also email, text, or call Mr. Nguyen, our Tech Associate, who may be able to assist.
E-Mail: KevinD.Nguyen@cms.k12.nc.us
E-Mail: KevinD.Nguyen@cms.k12.nc.us
Text: (704) 750-1556
Phone: (980) 343-6060
Text: (704) 750-1556
Phone: (980) 343-6060
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